The Orleans Hotel & Casino in Las Vegas
✅ Helpful and friendly staff who accommodated extended stays and urgent relocations ✅ Spacious rooms with some guests appreciating the room service and kid-friendly environment ✅ On-site amenities such as bowling, casino, and multiple dining options including a buffet ✅ Security presence praised by guests as providing safety when accessing rooms ✅ Good value compared to staying on the Strip and proximity to Chinatown's restaurants ❌ Multiple reports of old, dirty rooms and inconsistent room quality despite same booking type ❌ Complaints about resort fees charging for amenities that are missing, such as no pool or spa treatments ❌ Incidents of rude and unreliable staff behavior, including housekeeping entering rooms without knocking ❌ Bed bug infestations reported by several guests leading to unpleasant stays ❌ Some guests found the property unsafe due to illegal activity around the hotel and unpleasant odors in hallways
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Description
The Orleans Hotel & Casino is a 3-star property built in 1999 and renovated in 2003, located in Las Vegas with a rating of 7.7/10. It offers a variety of room types, including Strip View rooms, Deluxe rooms, Accessible Roll-In rooms, and executive suites with one or two bedrooms. Guests can expect on-site amenities like a casino, bowling alley, fitness center, spa and wellness center, and multiple dining options including a buffet restaurant and bar. Free parking and 24-hour security are available. The hotel supports accessibility with facilities for disabled guests and accessible room options. While some guests praise the spacious rooms and helpful staff, others report issues with cleanliness and resort fees that do not match the services provided. Pets are not allowed, but service animals are welcome. The property provides conveniences such as ATM, currency exchange, luggage storage, and car hire services.
Location
The Orleans Hotel & Casino is situated at 4500 W Tropicana Ave in Las Vegas, about 211 meters from its own Orleans Casino restaurant and 52 meters from The Prime Rib Loft restaurant, both rated 8/10. It's close to Chinatown, known for diverse dining options. The hotel is positioned off the main Strip, providing a quieter environment compared to central Las Vegas. Guests should note that the walk from the parking lot to rooms can be lengthy and security controls access to the rooms through a single passageway.
Tips
- If you book through third parties, verify your room assignment carefully to avoid surprises with room conditions.
- Expect some walk from the parking lot to your room and use the security escort if you feel uncomfortable.
- Be prepared for resort fees and inquire about what they include before booking.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Breakfast is available at the hotel. Please contact the hotel for details. Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of US$100.00 is charged.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: Visa, MasterCard, AmericanExpress
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Ticket assistance
- Gift shop
- Express check-out
- Electric car charging
- Room service
- Fridge
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Shower
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Luggage storage
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Free Wi-Fi
- Airport transportation
- Car rental
- Spanish
- English
- Multi-language staff
- Tour assistance
- Bowling
- Casino
- Hiking
- Parking
- Parking nearby
- Free Parking on Premises
- Swimming pool
- Indoor Pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Pool facilities
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Playroom
- Babysitting and childcare
- Children swimming pool
- Pets Not Allowed
Video: The Orleans Hotel and Casino Las Vegas with @ExploreVegas
Map
Reviews
The following morning before checkout time, one housekeeping staff barged in the room without knocking as they normal are supposed to, while I was dressing. He immediately apologized and closed the door. Then immediately after (not even 10 seconds in between) another housekeeping staff barged in again and closed the door, while they all stood in the hallway laughing.
I really used to like this hotel but there staff has become extremely rude and incompetent.
It's safe to have security before go to the room, but it only has one way to pass the security and to the room
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about The Orleans Hotel & Casino
What types of rooms are available at The Orleans Hotel & Casino?
Room types include Strip View room; Strip View Quadruple room; Strip View Double room; Deluxe room; Deluxe Quadruple room; Deluxe Double room; Accessible Roll-In room; Accessible Roll-In Quadruple room; Accessible Roll-In Double room; 2 Bedrooms Louisiana Suite; 2 Bedrooms Executive Suite; 1 Bedroom Executive Double Suite; and 1 Bedroom Executive Strip View Double Suite.
Are pets allowed at this hotel?
Pets are not allowed at The Orleans Hotel & Casino; however, service animals are permitted.
Does the hotel charge a resort fee and what does it cover?
The hotel charges a resort fee of nearly $50 per night, but guests reported that it does not cover certain amenities like pool access or spa treatments. For detailed current information, contact the hotel directly.
Is parking available and is it free?
Yes, free parking is available for guests at The Orleans Hotel & Casino.
What dining options are available on-site or nearby?
The hotel has several dining options including a buffet restaurant and a bar. Nearby restaurants rated 8/10 include The Prime Rib Loft (52 m away), Orleans Casino restaurant (211 m), and Fuddruckers at Orleans Casino (214 m).
