My Place Hotel-Fargo, ND in Fargo

We had bed bugs in the bed. Asked to changed rooms and floor level. Nothing more in that room but we had others that were staying that had more bed bugs then we did. They left to go to a different hotel. We unfortunately were unable to afford that cost and on changing hotels. We had to wash and bag all our belongings to make sure it doesn't come into our house.

Water smelled severely of sulfur/sewage and toilet would not stop running. After bringing this to the hotel’s attention two times, they finally came up and fixed the toilet. They acknowledged the sulfur smell of the water but stated there was nothing they could do about it and could not give us another room or refund us so we could get a different hotel. They also charged for bottled water which we needed in order to be able to brush our teeth. We did not dare take a shower in the morning as the smell was so overwhelming simply from running the faucet.

The check in was ok. Our room was so so. The bed was abolutely terrible. My wife and i got very little sleep because of the bed. I was going into surgery the next day, so the lack of sleep was not good. When we asked if there was a room that may have a decent bed that we chould change to for the next night, we were informed that even if there was another room, they were not allowed to change us. very bad policy. We wanted to check out, but were told that they could not check us out. We could only check out through the app. (Another bad policy) we couldn't do anything. Even though our stay was terrible, and the cancellation was the very day we checked in, there was no appeal we could make. I tried to call to talk to somebody, but the one time i got through, i could not even understand the person on the other end. Bad Bad Bad! hire people in America, or at least someone that is able to speak, and understand the language. We have decided that never again will we use any of those services, or any hotel that uses them again. Very poor service. We had to pay for the other day even though the stay was terrible. We found another hotel that had nothing to do with these services. Kind of hard to do when your in surgery, and have to find a room the same day.