Hampton Inn and Suites Tulsa Downtown in Tulsa

*There were only 3 towels to the rm for 4 ppl.
* Zero Coffee at 8am
*Asked front desk person on 11/24/25 8am how we can get some coffee? She said Absolutely NOTHING to me and walked around the corner to the kitchen area. Never spoke a word to me. Seemed irritated with kitchen staff. Pool guy is her Husband I think and they had their daughter in the dining area sitting alone. She looked sad to be sitting alone.
* 2 Employees had their children at work w them.
*Couldnt swim at 9am "bc pool chemicals were just added". Were told we could swim in a few hours.
* Went back to swim at 5pm and was a sign on the door saying pool was being cleaned, front desk (different shift and clerk) told us the chemicals hadn't been added correctly and it wasnt open for us. She did offer to allow us to go to a sister hotel in the area to swim but we declined.
*The room has hair in the beds, shower and ON THE WALLS near the bed.
*2nd floor housekeeping laundry room. Very noisy on that hall amd congested area around the elevator with carts and such.
*Also hate that the parking lot is so small and also being charged $20 per day to park AT THE HOTEL Im staying at. Especially in a town that appears to be partially deserted, rundown and lacking much signs of life.

I always stay at Hamptons and Hiltons and this stay has been a huge disappointment and under average standards. I will be avoiding this hotel location in future.
I understand as a mom you sometimes have to "do what you gotta do". But you shouldn't bring your children to a professional workplace setting. I also understand the hospitality business as I once was a regional manager whom was employed by Wyndam Hotels. However, as a guest at your Hotel, my family and I are a bit disappointed.

The staff was excellent! I can't believe you have the audacity to charge $20 for parking...and the run around how to do so. It was beyond ridiculous! We parked our own car, it wasn't valet parking. I rather would have paid
$30-50 FOR valet parking! The overall first impression, was that it's a disgusting hotel. We didn’t have shower gel, it was obviously empty. We had a "do not disturb" tag on our door but that didn't stop your cleaning lady from trying to get in!! It was extremely convenient for walking to the BOK Center, literally under a minute's walk!