Surftides Lincoln City in Lincoln City

Title: Extremely Disappointing Stay – Beware Before Booking

Our experience at this hotel was extremely disappointing from start to finish.

The first room we were given had bugs coming out of the bathroom sink—a lot of them. We immediately notified the front desk, and they moved us to another room. Unfortunately, the second room wasn’t much better. The blanket was covered in dog hair, there was a white substance smeared on the bed skirt, and a dried spill on the floor. The toilet wasn’t bolted to the floor, and the futon in the room had a broken leg, making it unusable.

We contacted the front desk again to report these issues. They offered to move us once more, but we declined and simply requested clean bedding instead. They brought new sheets but no blanket.

If that wasn’t enough, three days after our stay we noticed an additional $150 charge. When we called to inquire, we were told it was for “damaging the door” by supposedly kicking it in — something we absolutely did not do. We requested photos, and the ones provided showed a door and a door frame with molding that looked pried off, but no clear damage. Despite our attempts to resolve the issue, the hotel has refused to communicate further or refund the charge. We are now disputing the charge through our bank.

This was by far the worst hotel experience we’ve ever had. What was meant to be a relaxing anniversary trip turned into a frustrating ordeal.

After the dispute process was over with our bank, they (the bank) agreed with us and gave us back our money. One of the main reasons being they (the hotel) claimed the charged our card the same day as check out, but according to the bank it was three days later. After my husband left his review of our stay! Shady business if you ask me! PLEASE BE CARE IF YOU ARE PLANNING TO STAY HERE!!