Studio 6 Extended Stay Memphis Airport TN in Memphis

This is not a review that complains for silly self serving reasons, or let off steam. We literally got to the room and a drawer had been ripped from the dresser and batteries from the smoke detector were missing. We'd never been to Memphis before. Getting in from Arkansas to the West was deplorable. Nothing felt maintained. Roads were difficult to navigate and dimly lit. We didn't know the area next to the airport was rough. Upon entry into the facility, the sole staff member was chatting on her phone, avoiding the guest in front of me, but was nice to me. She was just short with her words and very transactional. Very knowledgeable though. The floor of the room was not carpeted. At first we thought it was nice and felt slick under our feet. Too slick, because when we took off our socks, we realized someone had done a once-over with a thick coat of product such as fabuloso, and simply wiped it into the dirt. Our feet picked up so much from that floor. The smoke detector sounded all night. Other than that we slept okay.

This is the worst hotel I have ever stayed in!! Filthy dirty room!! Black bath tub, dirty sticky floors. The room stunk so bad like smoke and weed!! No shower curtain, no towels, no coffee machine. The halls and common areas are filthy. This place needs to be condemned!! The worst part is my bed had bed bugs!! I developed sore red bumps all over my body the next day!! Absolutely disgusting!!!

Oh my!! This is perfect if you have no expectations!! Cheap near the expressway!!! BUT, I canceled 😞 my reservations. Upon checkin the room I was given had not been cleaned by housekeeping. The nice lady at the front desk gave me another room, The 2nd room only had sheets on the bed, no blankets 😒. So, I canceled my reservation. Not to mention I was very tired 😴 and traveling with children. I ended up at a hotel in Southaven, cleaner, nicer and still convenient to the highway. I should have taken pictures 📸.

There were so many issues with this stay. I travel all over the US and I normally stay at ESAs. This one by far was the worst. Customer service is almost nonexistent. When I did have an issue and I expressed it to the front desk staff, they acted as if I was bothering them. The front desk staff was really present at the front desk when you needed them during regular working hours. I had to constantly have my room keys reset. The shower/tub had an extremely slow drain that was never addressed. When the heat was turned on, it set off the fire alarm. There was no cleaning service unless you requested and if they had availability. I usually don't complain about anything and just roll with the punches, but this stay was less than optimal. This was the worst stay with this hotel brand. I know that not all of them are this way, but I just happened to have a bad experience with this one.

I rarely leave 1 star reviews unless you really make me angry and this place deserves something lower than a 1. I ignored the other bad reviews and I wish I hadn’t. This was my first experience with a ESA and it will be my last.
I made a two bed reservation online three days in advance. It said they had availability on the official ESA website where I purchased it. After a very long and hard 10 hour drive cross country, I arrive here and am told they do not have any double beds upon checking in. They forced us to find a different hotel by “canceling” our reservation for a full refund. The check in lobby was extremely dirty and there was a ton of construction going on around the elevators.
Save yourself the time and worry and don’t reserve anything here. Don’t trust the website availability. They are obviously not organized enough to make sure that your reservation actually exists. The front desk workers were super aloof and didn’t seem to know what was going on. I will not be recommending any of the ESA hotels to anyone around me after this frustrating experience. I hope my experience is restricted to this one location in Memphis because that was ridiculous.

RUN!!!!! DO NOT STAY AT THE AIRPORT LOCATION!!!!!!

I knew about the construction in some of the reviews I read, but thinking with the low prices if I got a room on the top floor away from the construction, I would be ok...
What I did NOT know...
- only 1 working elevator
- they require a 150.00 deposit as u are checking in( none of the other reviews or my confirmation mentiined)
- my reservation was for a king suite, and they don't have any
- no luggage carts that I could see.
- construction size fans blowing near the lobby, so talking to the desk clerk was difficult.
- ohhh and due to a fire in the staff laundry, guest can access the laundry room at certain times of the afternoon

That being said, RENEE ( she gets the 5 stars )was extremely wonderful in helping me transfer my reservation to another extended stay location( issues with 2nd location as well)

I don't know how long the renovations will continue, but untill they are full done, don't stay there.

We had to change rooms, because of a mustiness on the 2nd floor, and the stained carpeting. The 1st floor wasn’t much better, and a broken back door near our room made me feel quite uncomfortable for the short stay.

However, I realized that some extensive renovation work was being on the 1st floor, which could explain the situation somewhat. I would have preferred that I knew about this beforehand, and had the option of an alternative.

Overall - my best experience was with Whitney as she checked us in, waited past her shift to ensure we were ok, and also waited until we settled into our new room. The good customer service is your saving Grace - hope I have another opportunity to visit your properties under better conditions

Hotel was under construction due to damage from what we were told was a fire. We should have been separated on the second floor, but the only staff member available at check in, though very friendly, did not know how to check us in, take a deposit, or find an available room. We were there approximately 40 minutes listening to the constant siren of an alarm in the lobby entrance that according to the staff member could not be turned off before she took us through the construction with industrial fans blowing and drywall cut away all the way down the hallway to a room with one bed and a sofa. We decided to leave at that point. We paid for two queens, were exhausted after a full day of work and 4 hours of late night travel, and needed two beds. We did not feel safe or comfortable. I have yet to receive a refund or a reply to my email from Priceline, the online booking service we used.