Club Wyndham Patriots Place in Williamsburg

Went there for nice family weekend to visit family. Walked in lobby to check in and it was a gauntlet of rude sales people trying to get you to go to presentation for resort. After being pushed extremely hard we went the next morning. The 90 minute presentation turned into hours of manipulation , lies, coerced sales people saying it was a vacation club new way of vacationing. When we asked many times. Is this a Timeshare? They said no many times over and over. They worked us hard and gave stout again saying it was a vacation club not a Timeshare. They told us we would save thousands vacationing with them. When we told them how much spent vacations in the past they said”Hell No” you will never pay that again. Lies lies! We said we taking road trip cross country and going to Iceland . They said their company can setup all that. Lies lies! After all was over that day we signed on thinking it would work. By the time got home we sent cancellation. Letter. They called us and talked us into not canceling and join at reduced rate. Still saying it’s a vacation club not a Timeshare, lies lies . Signed on again! Stupid us . So we tried to use it on road trip. Total fail with vacations to go app and no help from them. We used trivago ********** much easier and cheaper . We called to get help for our Iceland trip . Again total fail! They had no knowledge of Iceland area and accommodations . Thank you AAA , they knew what to do and saved us still have been trying to get out of contract. So far they don’t listen and tell us we have no proof that the sales people are like I described . Bad bad horrible company to deal with! Stay away from club Wyndham travel leisure resort. Also the room we stayed smelled and was horrible noise experience.

Check in was horrendous. Checked in early, room was not ready which was ok. We came back that evening, checked in “again” at a different reservation desk and different place. Then was sent to another desk to get our keys to get a big spill on a timeshare. After arguing for an hour that I was not interested I finally get to go to my room/unit. I booked a handicap accessible room keep in mind and it was steps up to the unit. So I get in my van and drive back to the reservation desk to let them know it was not accessible to get into. We waited almost another hour to get switched to another unit that had a ramp to the unit but the unit was not accessible. By this time we are very tired I didn’t care we only wanted a bed. We had to move furniture just so my handicapped wheelchair user daughter could get in the door. It was just a miserable check in process.