ÊMM Hotel Hue in Hue

The hotel did not let us modify our booking of two nights. I understand the first night, since it was late in the evening when I requested the cancellation, but the second night at least since they knew ahead of time, it was not an unintentional no show. We barely missed our flight and quickly had to re plan and push the date. We still wanted to go to Hue and to this hotel as we'd done research to find it, but they were not willing and not communicative to help modify or move our dates of stay to a future date. I had already paid. It's upsetting that they basically just pocketed that money. Additionally, I know that it's low season, so there were many other vacant rooms as well, it was not that I was taking rooms from another person who could have not otherwise booked. It's not that I was not going to come.

Anyway, we still ended up going a week later, spending extra on top of our losses at the airport, and was hoping that we could renegotiate at reception. They still dismissed my request, and instead offered a discounted rate of 750k VND per night, which is a little less than what I paid initially, and just 50k VND less than the prices that day per room; still in total I spent nearly 4 nights worth for two nights of a stay. It was an alright hotel. Of course, I am petty about this.

Concrete advice, I appreciate the reused water bottle glasses in the room however when I opened the lid there was mildew on them so I did not feel like it was healthy to drink. Instead, what's better would have been refill stations on that floor to walk out and refill our glasses ourselves.

The view was good,
- wish the closet light could be turned off / was not sensor activated.
- shampoo pump did not work well, had to open the bottle to use.
- breakfast buffet was alright. Not worth booking just for it.
- restaurant was pretty good but the portion sizes in my opinion were small for the price.

Rooms are very noisy and made of thin walls. The cleaners already knocked on the door before 8AM and a second time at 08:30, and even opened the door while we yelled ‘not now’ - ridiculous. Pool is nice though..