Ruby Hotel in Hue

The property is in a great location, down a small alley. The front Reception staff are great as was Soong. Due to a thunder storm coming through before we arrivwd, they had to close the windows. This made the rooms smell mouldy and lights not working causing my mum to have an asthma attack.

The breakfast was not buffet, rather a choice of items from a menu. I felt for Soong as she was front reception, cook as well as people pleaser which i wouldnt wish on anyone. She did an amazing job!

The pool looked clean, didnt swim in it. Corridors are small, building needs LOTS of maintenance. The shower didnt work so I squatted to 'shower' from the running water. The lifts from level 5 didnt go down, so it was a long walk for my 67yr old mum...

Definitely friendly staff...

I was disappointedon ky first night, the aircon was not working(dont they check) and the next day i found ants on my food and bed. Later i discovered cockroach near my bag. I complaint at the reception but the sane thing happened. They treated me free breakfast to compensate. But this is not what i want. The next guest will face the same problem! Tho the staff was polite.
They suuply a very very small bottle of body wash which was hardly enough for my 3 nights stay.

Cleaning party next door starts early in the morning! Our bus had arrived late and we just wanted a decent sleep, but this wasn’t possible with the cleaners being really loud in the next room and moving furniture. The breakfast was delicious and if you wake up early, it’s probably a decent place.