La Vela Saigon Hotel in Ho Chi Minh

I’ve never stayed in such a terrible hotel! Don't fall for it!

We booked for May 2nd-5th, 3 nights for 2331 RMB, which is 777 RMB per night.

Around 2 AM on May 3rd, after a tiring red-eye flight, we checked into the hotel. The moment I walked into the room, I was stunned! It was completely different from the pictures. The bathroom wasn't separated for wet and dry areas, and most importantly, there was no shower!!

We went downstairs to the front desk to ask for a room change. The staff member had a bad attitude, refused to change our room, saying the hotel was full, and even showed us the room type link. It was almost 3 AM by then, so we decided to just tough it out and get some sleep without showering. The room's layout was ridiculous: the bed faced the bathtub directly, the air conditioner blew right onto our heads, three room doors were connected, and the soundproofing was awful. At around 4 AM, cutlery was collected from outside our door, our neighbors opened their door after 7 AM, before 9 AM there was a banging noise upstairs, and the neighbors started singing after breakfast.

For the full extent of how bad the room was, you can check the photos and videos. The hotel assigning us such a terrible room, where even basic showering isn't possible, is discrimination! When you're traveling, rest is the most important thing. Everyone, please don't be fooled! There are so many recommendations for this hotel on Xiaohongshu, talking about the rooftop infinity pool. When you can't even get a wink of sleep, who cares about a pool!

Unable to bear it any longer, we decided to switch hotels! We contacted Trip.com to negotiate a cancellation and refund, but the hotel was unyielding and refused to refund. We just packed our bags and moved to another hotel. The manager tried to forcibly stop us from leaving, saying we wouldn't get a refund if we left. Thanks to Trip.com for helping us resolve this. When traveling abroad, always trust Trip.com!