Reef Club Resort in Port Douglas

My elderly parents (84 and 87) stayed in Unit 33 at Reef Club. The first night the smoke detector was going off (for no apparent reason and through no fault of their own), but they could not get hold of the manager (Jose) so they had to put up with it all night. The following day the manager disconnected the smoke detector and the apartment was without one for the two weeks they were there. A few days in there was a burst water pipe in the complex and if flooded some of the apartment. My parents were forced to sleep in the second bedroom and keep putting towels down over saturated carpet. Trades people came and went for the two weeks and my parents had to leave the apartment open and airing 24 hours a day. No suitable alternative accommodation was offered and despite the manager saying they should be entitled to a refund, none was forthcoming. Both my parents and I have tried to get a refund, but the manager (Jose) and unit 33 owner have tried to avoid responsibility, even though they received the booking payment. My mum came home very sick from the wet environment and had to go on multiple courses of anti-biotics. My advice do not stay in Unit 33 or any apartment managed by the manager Jose because if you have a problem with the apartment they don’t care.

We stayed 5 nights at this resort and were so disappointed with all aspects of our accommodation. We arrived at 8.30pm having notified reception that we would be checking in late. Trying to find our room was difficult and nobody was around to assist us. We then had to drag our luggage up two flights of stairs over broken and cracked tiles. The room was a total disappointment and badly in need of renovation. We cannot find a positive with anything and this would have to be, by far, the worst accommodation we have ever stayed at. Expensive as well. No stars from us! It was also very noisy and within 30 metres of the main road. The main room had no glass window and only a plastic louvre.

The property was close to beach and pool was ok, but accomadation was not great.
Dirty, cobwebs beside bedside cabinets,
No fan in bathroom
Door stopped working and couldnt get in room, no one to help straight away. Turns out batteries in door lock was dead.
Only one change of linen, towels in the 8 days i was there.
Luck of the draw if you got a apartment that the individual owners had some pride in. Most were very dated and just as bad
I would not stay there again and have been to Port douglas 11 times. Never had experience like it.

Awful. Really noisy. Right on road. Constant sound of traffic. Sounds like cars are driving through your living room. Tired and run down