Gerthrudes Bed & Breakfast in Rio De Janeiro

The rooms were relatively clean. The hotel's surroundings were so-so, but it was close to the city center.

Great location, but several areas need improvement

Arosa Hotel has a great location, right in the heart of Lapa, close to many small local restaurants, bakeries, supermarkets, and various stores. It’s very easy to get around — in short, the location is excellent.

The rooms are spacious, which is definitely a plus. However, several aspects of the service could be improved.

Our check-in experience was particularly unpleasant. We were a group of four, and upon arrival, their system was down. Instead of offering a simple or practical solution, the receptionists — who were quite unfriendly and unhelpful — asked us to scan a QR code and complete a long online form. The form included a number of unnecessary questions, more than what one would typically be asked at immigration when entering Brazil.

Additionally, the internet did not work at all during our stay. While this didn’t seem to bother local guests, it was a real inconvenience for us as international visitors.

Lastly, while the hotel gives off a grand appearance at first glance, the overall structure could really use some updates and maintenance.

To sum up: great potential and excellent location, but the guest experience needs serious attention.

The room is large, affordable, and very cost-effective. It is close to the city center and the pier, so it is convenient to travel around and visit the old city.

I went to work. When the internet in the room came on the laptop, more than an hour after it was installed, it didn't allow minimum browsing. In the morning, I did the video conference from my cell phone on 4G.

Excellent option, super organized, attentive staff and location close to shops and restaurants.

I arrived late at the hotel and there was no soap, I had to wait a considerable time until I got it. The air conditioning is good, but the system is different from what we are used to. The structure of the room itself is very good and the breakfast too. The area has quiet rooms.