Guilin Park Hotel in Guilin

Overall, I'd say my experience was pretty average for a four-star hotel. Aside from the service, which was genuinely good, even excellent, there's not much else to praise, and some aspects were actually quite poor.

My biggest frustration was the power outage on my first night – it happened twice! Once around 9:30 PM and again around 12:30 AM. I had just finished showering and was about to blow-dry my hair when the power suddenly went out. I had to use my phone light to find my way to dry off. What if an elderly person or a child was in that situation? The first time it happened, I called the front desk, and the power was restored quickly, but I was really angry that it happened a second time.

Secondly, there's the showerhead. Even putting aside the somewhat outdated facilities (though this was an upgraded room, as the original one I booked had even older facilities – the hotel did a good job of letting me choose a better room, which was appreciated). The water temperature for showering wasn't great. Not only did cold water come out for a short while even when turned to the hottest setting, but the water itself wasn't very hot, and the water pressure was very low. It was tolerable for showering, but certainly not comfortable. Also, despite having two showerheads, the switch to alternate between them seemed broken, as both would dispense water no matter how I adjusted it. This wasn't a huge issue, but it was annoying to look at.

Thirdly, the central air conditioning was clearly very old and hadn't been updated. It was dirty, covered in dust, and the airflow was terrible – there was absolutely no warm air. I didn't test the cold air. Although I reported it, the front desk did bring up a portable heater for me.

The cleanliness was okay; no noticeable dust or trash. The service, as I mentioned, was genuinely good. I had breakfast one day, and it was decent enough – not too many choices, but not too few either. However, the issues with the facilities really impacted my overall experience.

We stayed in this hotel in October 2025. This review is meant to help other non-chinese tourists who would like to visit Guilin and surroundings and considering booking this hotel.
The look imitates traditionnal but is a bit old and some things might need restauration. Some things in the room need to be fixed or replaced.
Breakfast is ok, and we partiularly liked the on-demand noodle bar. But the coffee is not good.
Our main dissatisfaction is regarding the activity that we wanted to book through the hotel, next to the reception.
We booked "a tour" with a guide that will bring us to the main entrance for boats departure on the river.
The guide doesnt speak english which was not clearly mentionned. We woke up at 6 to take the bus, picked up all the different tourists who had booked the same package in all of the different hotels of the town for an hour (imagine going circles for an hour just to realize you are still in the same 500m area). After that, the guide was speaking chinese for more than an hour... with speakers with maximum volume in the bus. It was SO loud we were forced to hold our ears for an hour. Trust me when I tell you it was so loud we could see people in their car with windows closed on the road being annoyed by how loud it was. Once we finally arrived and escape those two hours of hell (traffic+ears+we missed the breakfast for this) we were tossed in a random boat (there are maybe 10 of them departing of after the other) with noone from our bus, nor the guide. If the whole experience is to sell you a bus ride, we know how to use Didi, thanks.
I would like to add that this tour is pretty expensive: around 100 euros (which for the country and region is a lot of money). We lost 2hours, the breakfast we paid extra for, and our ears in the process. This experience very much lacks professionnalism and proper communication. If the documentation is written in english, you should be able to provide proper information in english too. If it's just for the ride, don't sell it to foreigners. We would prefere to save two hours, go by Didi and not have to pay this whole nonsense.