Hotel Palac Elektra in Ostrava

Receptionist!!! That was a huge bummer! I arrived at the accommodation and it was raining quite a bit, the lady had a group of children there and told me to go wait somewhere else and come back in 15 minutes! (I really should go wait outside in the winter and rain). After 15 minutes, when the lady started paying attention to me, I warned the lady several times that I was in a real hurry for a work event!

The rooms are not right next to the reception, but you have to go around the building! I was given building C and a chip to open! The chip didn't work, I had to go back to the reception, I got a second chip, it didn't work again... Long phone calls somewhere outside...

Then I was given building A and another chip saying that it was a spare room and I would be on the floor with about twenty children... Did the lady really give me a spare room for 1800? Well, ok, I didn't have time to deal with this!

The chip didn't work again, this whole thing took maybe 45 minutes! I went back to the reception in the rain again, saying that it couldn't be done! The lady was very rude and arrogant, that it had never been a problem! Finally, after an hour, the receptionist got up and went to solve it. Of course, the door wouldn't open, what a surprise...

The receptionist was going back to the reception for some special card that I didn't have at all to open the door...

When I asked her how I was going to open the door in the evening, she told me that I should try...

So we were finally in building A and the receptionist decided to send me back to building C so that she wouldn't have to fix it in the calculator.

This whole thing took an hour and a quarter and of course I was late for the work meeting and I kept repeating that I was really in a hurry...

Terrible. Reality does not match what they offer. It looks like a hotel with breakfast, but it is apartments in a disgusting apartment building and breakfast is everywhere. Tragic staff. DO NOT GO