Best Western Hotel Garden & Spa in La Baule-Escoublac

Accustomed to the best westerns, the hotel avenue bois d'amour is not worth a 4 star....we had room 212. Stained carpet, cobwebs in the toilet room without sink. no ds bathroom socket. Poor finish. Breakfast is not worth the price, almost nothing left, even the bread. Spa clean but not cheesy. Mold on the walls and dirty and greasy jacuzzi waterline. No one from the spa said a very furtive hello and didn't smile at all. Lack of privacy because all the curtains are removed. This hotel cannot be described as excessively dirty but there is a serious lack of finishing and hygiene. When we leave we meet other customers who have the same feelings as us.

Disappointed for the Spa part, the hammam was out of service, we were supposed to be 4 people max but there were 6 of us, so we were not able to enjoy the Spa as much as we would have liked. For the hotel part, the rooms are comfortable and the breakfast buffet is plentiful and varied.

We had a pleasant stay at La Baule as a couple. Concerning the positive points, pleasant welcome on our arrival, clean room, quality restaurant at M as we had a smartbox and hearty lunch. However, regarding the negative points, in the room and the corridors, there is carpet everywhere which does not reflect cleanliness and hygiene, which is a shame. The big negative point is the spa with a young blonde girl who is really not smiling, she didn't even welcome us on our slot supposedly she was in treatment but hey it was limited, moreover the cleanliness left something to be desired the jacuzzi was not clean, cloudy with hair on the walls, sauna not hot, hammam old and hot tub cold, impossible to access despite the rise in temperature, in fact no one went there. And regarding the spa drinks, empty bottles even though it is still indicated that you need to hydrate during these moments of relaxation. I will not repeat the experience in this hotel

Positive points: the location near the sea, a very good welcome (hotel and spa), a spacious and pleasant room on the street side and a hearty breakfast in the room. Points to improve: the cleanliness of the jacuzzi. Anecdote: we were there 4 months after the birth of our daughter and therefore the opportunity to sleep. Fire alarm at 5:17 a.m. and unfortunately only the cook was present and did not know how to reset the device. Fortunately one of the customers helped him. Need for fire training or refresher training for the team present.