Vacancéole - Le Borsat IV in Tignes

Horrible place to stay dirty horribly designed, staff were horrible and rude and added a load of charges to our stay when we got there, looked cheap but really was a horrible stay

We booked this apartment specifically because it advertised WiFi, as both my wife and I needed to work during our stay. Unfortunately, the service was non-existent. While the staff were polite and offered to reboot the router, it was clear that the hardware simply isn't configured to handle the volume of guests or devices in the building (I work in IT and understand this stuff). Because the connection never worked, we were forced to travel to the local Tourist Information center every single day just to get our work done. This took a massive toll on our holiday and was incredibly unfair to our 5-year-old daughter, who had to spend her vacation time waiting for us to finish work in a public office. Advice to the owners: If you advertise WiFi as a key facility, ensure it actually works. Be very clear about the limitations of your system so guests don't rely on it for essential tasks.

My stay at Vacanceole - Le Borsat IV in Val Claret in Tignes, France, was nothing short of a nightmare. The abysmal service began with the receptionist, who left me and my friends shivering in the freezing night because we failed to make an unnecessary call for our check-in, despite multiple messages notifying them of our delayed arrival. In this day and age, requiring an international call for such matters is absurd. The receptionist's attitude made every interaction needlessly difficult, and the overall service and experience were appalling. While the apartment's structure was acceptable, the entire place was filthy, with a repugnant odor lingering throughout. Adding insult to injury, we were compelled to purchase basic amenities like bed sheets and towels. The lack of empathy from the staff was evident, as even after my friend's attempts to call went unanswered, no apologies were offered for the ordeal we endured. One star is too generous for this establishment, with the only positive aspect being its location – a meager consolation considering the overall experience. I caution future guests against choosing this accommodation, as the savings are not worth the sleepless nights and utter lack of support. My recommendation is unequivocal: look elsewhere for a more accommodating and customer-centric place to stay.

Our experience at the hotel was incredibly disappointing. After a full day of travel, we arrived past 11 pm only to find no one available to assist us with checking into our rooms, despite numerous attempts to contact them by phone. Forced to endure negative temperatures, we ended up sleeping on the reception floor until 8 am when the receptionist finally arrived. Instead of offering an apology, she shockingly began screaming at us, displaying a sarcastic, rude, and unhelpful attitude. Adding to our frustration, we were required to pay a 300 euro deposit for each room, a fee the staff seemed intent on retaining by any means necessary. Suppressing our complaints about the harrowing treatment, we endured further aggression from the receptionist just to gain access to our rooms. To our dismay, the nightmare continued as we discovered the room was excessively dirty, lacking bed sheets (available at an additional cost of 50 euros for stained and dirty sheets). The window had a gap, allowing cold air to permeate the room, and the heating system was barely functional, leaving us without sufficient duvets. The broken fridge with a malfunctioning door, unclean toilets, and the absence of towels or toilet paper further exacerbated our ordeal. Adding insult to injury, the only provisions left in the room were cleaning products, a cruel reminder that guests were expected to fully deep clean the apartment upon checkout. Failure to meet their standards risked losing the deposit or facing additional charges for missing items in the rooms. In light of our dreadful experience, I strongly advise against choosing this accommodation, even if it appears to be the only option available. Our encounter was nothing short of a nightmare, and based on conversations with fellow guests during our stay, it seems our experience was not unique. I can assure you, this is an establishment I would never consider returning to.

Well, what can I say… the town itself is beautiful and full of nightlife etc, the rooms are clean but small but I guess you get what you pay for. The reason for the very low stars is because of the receptionist plane and simple. She is absolutely the worst. Her nick name was ‘Mrs trunchbowl’ She was rude, aggressive and not a nice person She made numerous people sleep in the lobby with no one to phone or access to get keys to their room. If you go there outside of check in hours she is not interested. Luckily our agent told us that we need to phone and give $300 deposit over the phone and she then gave me the safe key and our key was in there. There was many who was unfortunate not to and came across a lot of people sleeping in the lobby Even if she tuned up out of check in times and can blatantly see you there she will ignore you and tell you to come back at 5 and check in We tried to speak to her to ask her something one night and she did not even want to speak to us, to the point one of my colleagues asked if there was a fire would you speak to us? She came storming out and shouted very aggressively as we were leaving to go out My advice is pay the extra and DO NOT book here Our first and last time at this place I dread to think how much they are going to take off our deposit - expecting us to do a full deep clean before we leave…. We left at 3am are they real??

The apartment was nice and with a great location, but the agency managing it (Interhome) is a joke. Took 3 days, many many phone calls, and 2 visits from them to get a couple of heaters, after having thick ice on the inside of a bedroom window in the morning.

They sent someone to measure the temperature in a sunny afternoon, after the apartment had been heated by the sun all day long, and he says 19 degrees is the minimum they have to provide. Then proceeded to measure 19 and 18 degrees in the rooms and says "it's fine", despite me reminding him temperatures drop at night by quite a lot.

Ended up calling the Interhome HQ to get the local branch to finally provide a couple of heaters.