B&B Hotel Chambery la Cassine in Chambery

On arrival at the hotel there was a situation at the gate. It wouldn't open for the guests trying to get out. The staff member was struggling to open it with a list of codes on his phone. The staff member appeared to be in pain with bandages on both legs. He showed a picture to the other guest. After the gate opened I drove in and parked. When I got in to the hotel the door to reception was closed so it was to be an automated check in. Fine I've stayed with the hotel group before. I used the machine but the there was a problem. It said my room was not ready. What, at 23.00hrs? 3 times over 15 minutes I had to use the intercom to speak to someone. Eventually the staff member returned sucking air through his teeth and telling me I hadn't paid. How did I get a booking reference number on an email then? After more huffing and puffing he eventually sent an email with my access code. It took nearly an hour from my arrival to get to my room. I was hungry, tired and now upset. Too late for food I put my head down for some sleep. I was glad to get out of there in the morning, not looking over my shoulder to say good day. Really bad experience. The group needs to send in senior management to review and update the hotel. Staff attitude needs to improve.

Hotel classified as 2 stars perhaps only on the day of its inauguration, after which the common areas and their cleanliness leave something to be desired: carpet on the stairs broken and dirty, cavity in the external windows dirty and with cobwebs, a sign that they haven’t seen a rag for months. There is no lift and we had a room on the fourth floor. Drink dispenser not working (We arrived with 38°, we asked at least for ice but it wasn’t there). Overall clean room good,  except for the shower curtain full of black dots of dirt. Good breakfast. The staff was helpful. Excellent location for those passing through as soon as they exit the motorway. There is nothing nearby; 1.5km away you reach the city center. For those passing on the highway it is an excellent fishing net.