Negrecoste Hotel & Spa in Aix-en-Provence

I have rarely been so disappointed in a hotel, considering how much I was paying. I paid less for a 5-star hotel in central Berlin than I did for this 4-star hotel, and the "chambre prestige triple" was not noticeably bigger than any standard double room. The standard breakfast was 12 euro each for tartines with butter and jam, a pastry, and a single hot drink, which we took every day of our stay under the impresssion that this was included in our room rate (as I had selected "with breakfast" when booking the room) - it was of course charged as an extra item (8 in total) on our final bill. My friends who were staying at Le Mozart, slightly further out of town, a 3-star hotel, reported getting a continental breakfast buffet which I believe was included in their room rate. The room's toilet had a flush control which leaked water slightly, and a door which appeared to have been damaged in the past. On first getting into our room we found it was uncomfortably warm (it had been sunny weather that day) despite there being an air conditioning unit. We set the control but this unit did not come on. We raised this immediately with reception, who sent a man up to investigate. He reported back to us that as far as he could see it all seemed to be working, which we accepted. After returning to our room, nothing had changed, so I climbed up on the room's only chair (I am 69) and pressed a reset button on the unit, whereupon it sprang into life! A guest shouldn't need to fix things.