Heilbronner Pension am schönen Theater in Heilbronn

No check-in instructions were provided. You actually have to go to the "Heilbronner Hotel am schönen Theater" to check in and pay, then go to the "Heilbronner Pension am schönen Theater," 200 meters away. The entrance is through an uninviting back courtyard (with garbage). The self-service check-in machine is out of order. The spacious room #15 (4 single beds) is on the 4th floor (no elevator), under the eaves (entirely a mansard roof), and should be avoided in warm weather: it's difficult to cool down despite the four skylights and two fans. The refrigerator and Wi-Fi don't work. Parking is available for a fee (€8) at the hotel (there is no parking at the pension).

We booked 3 rooms for 5 days in June. One of our party is severely disabled with very limited mobility. On arrival we were dismayed to find that despite several messages to the hotel in advance, the property is NOT wheelchair accessible contrary to what the hotel stated on Booking.Com. The rudimentary stairlift is not appropriate for a disabled immobile person and is actually dangerous as it doesn’t lie flush with the floor at the top. We spent half an hour with the manager Bedran Tas who was very unsympathetic and not interested in our situation. He didn’t care at all and just kept refusing to refund us for the 3 nights we would not be able to stay at the hotel due to it not being wheelchair accessible. Other false claims on hotel’s listing:- a 24 hour front desk - a lie as all the staff leave the property by 21.00, a garden - none there, soundproof rooms - what a joke, it’s ridiculously noisy from traffic and nearby establishments and room service…… none of the rooms has a telephone and no staff on site after 21.00!! The rooms are very Spartan and ridiculously hot with no air conditioning and it’s impossible to leave windows open due to traffic noise. One of our rooms also had an infestation of ants on the surfaces as well as floors. Only one fridge was working out of the 3 rooms we booked. No travelcot was provided either.
All in all this “hotel” was awful, similar to the type of place where rooms are booked by the hour……
We left the establishment first thing the following morning and went to stay elsewhere.

We went there to get tested for Covid. Had to pay 20 euro/person (2 people) as we don't live in Germany. The lady was probably the receptionist of the hotel, she did the test. Told us the result will be received by email in 15 minutes (standard those days as the validity of the test was 24h and you neededot to go to the restaurant). It was 9:45am, on a Saturday, 19th of June. As we were passing through on the way to Stuttgart, we didn't have time to go back there. 2hours later,still with no results, we picked up the phone and started calling the hotel, with no success. We called for hours, we even sent an email. Nothing. The results never came. Was this a scame? I lived in Stuttgart for 2 and a half years and nothing like this ever happened to me.