Hotel Nassauer Hof in Wiesbaden

The only good thing about this hotel is the location. Everything else is completely outdated, which explains why they’re renovating next year and closing for two years. This is definitely not a 5-star hotel — more like a 2 or maybe 3-star at best. I honestly don’t know how they managed to keep their 5-star status in Germany, where standards are usually quite strict.

My first room was a decent size for a single, but it felt like a sauna. When I called the front desk, they told me to “just open the window,” which would have let in every insect possible since there are no window screens. Later I discovered the heater was stuck on full blast, even though the thermostat was turned off — it was completely broken.

I asked for another room but was told the hotel was fully booked. Thankfully, Marta, a very kind staff member who brought me a fan, saw how unbearable the room was and advocated for me. Without her help, I might have passed out from the heat.

The second room I was moved to was half the size and smelled strongly of mold, but at least the temperature was tolerable.

Overall, I cannot in good faith recommend this hotel to anyone, especially not for the price they charge. I still have one more night to stay and honestly wish I could leave. I just hope I don’t get sick from the mold smell. I will ask if I can be moved to another room tomorrow but I doubt they will be very helpful at the front desk based on my previous experience.

Editing because I did receive excellent service in the morning from reception I did not catch the lady’s name, but she tried her best to make the situation right and promised me an adequate room when I came back from my meeting which she did. I still sticl by the fact that based on amenities it’s a 3 star, but I’m much happier with my room today.

I submitted a post-stay survey to LHW and the hotel but received no reply or acknowledgement from either, the hotel manager sent a post-stay email: "We would like to thank you for visiting Hotel Nassauer Hof. We hope that you enjoyed your stay with us and that everything was to your satisfaction. If all was to your liking and you would like to recommend our establishment to others, we would be delighted if you could rate your stay here. If you feel that something was amiss, I would appreciate a personal message instead. This will ensure we are better able to meet your requirements and wishes in the future. J.S. General Manager etc." my room seemed quite old-fashioned and less comfortable or luxurious compared to the room I stayed in previously in the other wing of the hotel, it meant I had to walk by reception every time I crossed the hotel but the reception staff would usually not even say hello to guests, or at least not to me. I had a US$100 spa credit in my booking, I asked a guy at reception who confirmed that he expected I could buy a spa product with that (some are displayed in a cabinet at reception) but the spa staff refused to sell me a product for this value, I ordered fried eggs at breakfast one morning, 10 minutes later they had not arrived, I asked another staff member and after another 10 minutes they had still not arrived so I then had to ask another 3 staff members until eventually they arrived (I was not going to leave the breakfast room until I received them), they do very small fruit salads in glass jars at breakfast, on one morning they had none left when I arrived for breakfast (still more than 30-40 minutes from the time when breakfast was finishing) so I had to forego any fruit at breakfast that morning, on my final morning one side/half of the breakfast room where I had sat for breakfast each morning was closed off for a special event later in the day, I also had a problem when booking the hotel on LHW website, the hotel decided not to include VAT tax in their advertised price making their rooms appear substantially cheaper than they actually were, I only noticed this when confirming my booking when the VAT tax was suddenly added into the price on LHW website (by which time I had already booked my flight) so I did not appreciate this seemingly misleading price advertising on the part of the hotel, it is not my typical experience with LHW website over my very many years of LHW membership

The location is the only good thing about this hotel. It might have been a five star decades ago, but now the rooms are outdated (in every aspect imaginable), there is no turn down service (it’s basically super understaff and the ones who are there mostly don’t speak any German). Hopefully it will be bought and renovated one day, for now I wouldn’t recommend staying here.

Spacious Rooms, Great Staff – But Not Worth the Price

The rooms are spacious and the staff is friendly and helpful. I was waiting briefly in the car for my parents at the entrance and got asked twice what I was doing — a bit much, but at least they’re attentive!

That said, the price is hard to justify. It may be 10–20% better than other 4-star hotels in Wiesbaden, but it costs nearly 3 times as much. The thermal bath is a highlight and definitely a nice feature, but overall, the value for money just isn’t there.