Hotel Inselhof Borkum in Borkum

We ordered a table from you four weeks ago and were really looking forward to the evening. When we sat down and waited, we were told that on Friday and Saturday only self-service at the buffet is possible for a whopping 48.50 euros per person. Why wasn't we told this when we made the reservation? We then left again and had difficulties getting a table anywhere else on a Saturday evening. Thank you very much.

We spent the weekend in Borkum and stayed 2 nights in the Inselhotel 4 Jahreszeiten.

First and last time, unfortunately.

Let me start with good things:

The room is not bad: not large but spacious enough, with a comfortable bed

The receptionist with the beard and the IT man understand customer service

Pool

Now the negative points:

Apart from the staf mentioned above, the staff was unfriendly and at times simply rude. In the restaurant they nicely indicated walking routes due to covid. If you make one wrong step you will be yelled at (I am looking at you short-blonde-haired lady).

The lift is as slow as a snail that just ate a sleeping tablet

Arrival from ferry is 11 am. You would expect that a 4 * hotel is ready for this, but NO, rooms ready at 2 pm. They offer to take hold of your luggage though (in an area accessible to literally anyone on the island)

Breakfast: you ask for a cheese omelette with peppers, you get a cheese omelette without peppers. You sit at the table and see everyone get served coffee, while forgetting my table. In the end have to get up and request it at the bar

Having a drink on the outside terrace: payment by bankcard not possible. You are asked to walk all over the island to find an atm. Unbelievable that cash-payments are so prevalent here.

Room: bathroom looks clean but smells of urine.

Wifi is unstable and does not connect well if you have an iphone

I had clearly expected more from this hotel. Unfortunately cannot recommend. 2 stars for the effort.