Hotel Stadt Kassel in Rinteln

One couple of our party needed assistance on one of the evenings after we returned to the hotel. No contact number available anywhere in the main area of the hotel & no staff on duty. When summoned by the private number outside. The manager was rude on arrival to all the people in this area. The following evening he was again rude & aggressive to the same group of people. Not allowing us to talk to him & became threatening to many of us. One of our members questioned his aggressiveness & asked for an apology resulting in the manager becoming more agitated & demanding that he leave the hotel. This manager would benefit from an anger management course. The hotel was closed from midday on this occasion with no staff available. Main front door locked from the inside & outside. So all guests had to use the back entrance. It was a concern that there wasn’t a fire exit assembly point plan in our room as well. Needless to say we will not be returning.

Worst hotel I have ever been to. the manager was incredibly rude and unreasonable, I would never ever come here again. Rinteln is a great town but I would advise anybody to avoid this hotel at all costs. There are many better hotels than this in Rinteln.

We stayed here for three nights . The rooms are over priced for what they are. Completely out dated and uncomfortable beds. Staff here are not friendly at all and when you complain they argued back. I was here from Dubai with my two year old and had pre confirmation that we would have a triple room except for the first night. I was ok with this as my husband was arriving later the next day. I went to book into our triple room the next morning to be told I can’t have it as the shower does not work so I had no choice but to stay in a double room and said it’s fine we will have to make do with a cot that my toddler doesn’t usually sleep in but I didn’t want to move all our things else where with a two year old. Luckily he was so tired from our days that he slept .the cot was old but had to do. Upon checking out they showed me a bill where they wanted to charge me 60 euros for the cot. I could not believe this as I was not told before that they would charge for a cot and usually this is provided for free by hotels . I mentioned this to the reception / family owners and they did not like it at all and become more unfriendly then they had been. I said I was the one who had been inconvenienced with the situation of not having our triple room and they wanted to charge me. The mangers response ,which I could not believe was you and your family have been inconvenient to us with the noise they were making . I was so shocked and said I was asleep with my two year old at another part of the hotel so do not talk to me about that, you just talk to them and how dare he blame me and my child of such things. He made me so uncomfortable and nervous that my husband had to take over to pay for our stay. I am not sure if we were mis treated from the beginning because we are a different race , or they don’t like children or big families so if you are either of these please avoid . Customer service needs urgent attention at this hotel. They just want your money and do not care how they behave and treat you. Awful experience.

Unfortunately an unpleasant experience and very disappointing. The First night no curtains in my room, sun light came in at 6am so couldn’t get back to sleep, no Wi-Fi in my room, I couldn’t fully open the window as people could look in, no air con or fan. I asked for an extra pillow to sleep better and told to wait till tomorrow. The next night luckily I moved room due to a 2nd booking I had. 2nd night the Bar/reception man left glasses out on the side at night and with no one around for us to ask, I assumed they’re for guests to use without disturbing reception so I used just 2 glasses to celebrate with my family with a little drink in our room the next thing I know I get a rude call to return the glasses or the police will be called! We are not thieves and it’s very rude and arrogant to assume this! We was staying another 3 days. This is threatening behaviour towards guests and why would I want to steal 2 plastic cheap glasses? Do you speak to all your guests like this? You could have handled it so much better. Then when I actually apologised out of courtesy which I shouldn’t need to I just got a lot more attitude from the reception man saying what “behaviour is this!!” They’re just glasses. Well you shouldn’t leave them out! When I asked can I borrow 2 glasses, we are closed!! Not hard to say sure use those ones, it would have left a better impression. We was apparently talking a little loud in our room without realising and then got given warnings and attitude again. All you have to say is “please speak a little quietly” then it would have been fine. We are all professional and educated people and got spoken down to. Apparently we was an inconvenience to guests and for talking with our family in a hotel? We was also your guests from UK, Canada and Dubai. His poor attitude ruined a great trip for us and we was talking about leaving but we stayed and felt uneasy the rest of the 4 day trip. They didn’t have a room available due to maintenance so they downsized my sister who needed a triple room for my a little nephew but she was okay with that and fine not to cause a fuss but we just needed a cot for him as the room was now smaller, they tried to charge us 90 extra euros for the cot after we was inconvenienced and he was just rude to my sister saying how my family are an inconvenience and she said she wasn’t in the same room with me and come speak to me which I happily would have and because she’s in the same group she should also get attitude? So to sum up don’t borrow glasses, get downsized, don’t have curtains in a room or talk in the hotel. Get hospitality training for him to converse in a polite manner and hotel management training. We had no other issues with other staff. I travel all over the world and I have never experienced anything like this! I would never stay here again, poor attitude and poor manners and I would find a place with more respect towards paying guests! Be interesting to see the reply to defend themselves w