Best Western Residenz Hotel in Detmold
✅ Rooms are clean, comfortable, and spacious with some having balconies ✅ Breakfast includes a reasonable selection of cold meats, cheeses, and fresh waffles with prosecco ✅ Staff are generally courteous and helpful ✅ Good location near the town center and local attractions ✅ Facilities include a sauna and meeting/banquet rooms ❌ Air conditioning is decommissioned in many rooms, causing discomfort during hot weather ❌ No minibars or ice machines, limiting in-room drink options ❌ Breakfast service is sometimes disorganized with limited hot food options and broken hot drink machines ❌ Some guests experienced room booking issues and lack of clear communication from staff ❌ The hotel lacks a restaurant beyond breakfast and previously had a bar which is now closed
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Description
Best Western Residenz Hotel in Detmold is a 4-star property offering a wide variety of room types from Standard Single rooms to 1 Bedroom Apartments and Suites with balconies. The hotel features essential amenities such as free WiFi, a sauna, a bar, and meeting facilities. Guests can find facilities for disabled guests and non-smoking rooms throughout. The hotel operates a 24-hour front desk and offers services like laundry, dry cleaning, and safety deposit boxes. Pets are allowed with prior contact for details. Despite its former affiliation with Best Western, the hotel is no longer part of the chain, which has led to mixed guest experiences, particularly concerning the lack of air conditioning in some rooms and removed minibars. Breakfast is served buffet style but some guests have noted limited hot options and missing equipment like toasters. Rooms are generally clean and spacious, with some offering balconies. The hotel was built with modern comfort in mind but has some operational drawbacks in summer months.
Location
The hotel is situated at Paulinenstrasse 19 in Detmold, Germany, just 320 meters from the Princely Detmold Residence, a museum and historic palace with a 5/10 rating. Guests can reach several dining options nearby, including Ristorante Italia GmbH and Heidsiek Bakery, both within 150-160 meters, and Elbing Café & Gartencafé about 338 meters away. The city center is a short walk from the hotel, where multiple bars and restaurants are available. Hanover Airport (HAJ) is approximately 81 km away, making it accessible for travelers arriving by air. Parking is available on site, and the location provides convenient access to local attractions and amenities.
Tips
- If you plan to stay during warm weather, bring a personal cooling device as air conditioning is not guaranteed.
- Take advantage of nearby restaurants since the hotel lacks a full-service restaurant and bar.
- For breakfast, arrive early to avoid waiting for table cleaning and be prepared for limited hot food options.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed Fee: Contact the property for details
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, MasterCard, Visa
- Check in time: 15:00-20:00. Check out time: 07:00-10:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Express check-in/check-out
- Terrace
- Private check-in/check-out
- All Spaces Non-Smoking (public and private)
- Non-smoking rooms
- Room service
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathrobe
- Accessibility features
- Laundry
- Safe-deposit box
- Dry-cleaning
- Shoe shine
- Bar
- Bottled water
- Free Wi-Fi
- German
- English
- Garage
- Swimming pool
- Beach/pool towels
- Fax and copy machine
- Meeting and presentation facilities
- Sauna
- Pets allowed (under 5 kg)
Video: H&S Residenz Hotel Detmold, Detmold, Germany
Map
Reviews
It's no longer in the Best Western chain and it's changed dramatically, and not for the best.
On arrival the room was very warm even though the window was slightly cracked open, we were soon to find out this was as far as it did open.
After five minutes of not being able to turn the air conditioner on I gave up and went back down to reception (no phone in the room) to ask how to turn it on.
Turns out that the air conditioning system has been decommissioned!
We managed to find a fan but of course all that does is move the hot air around.
Even with the fan on, and sleeping with just a sheet on, the room was far too warm to be able to sleep comfortably, this would be the main reason why we would advise anyone from staying in this hotel.
They've also taken the mini bar fridges out of the rooms and, with no bar in the hotel and no ice machine we couldn’t get a cold drink in the room for the six days that we were there!
Breakfast is included.... As long as you like luke-warm bacon and eggs, bad luck if you wanted toast, they've taken the toaster out of the breakfast room.
They do have a reasonable selection of cold meats and cheeses.
In the quest to be 'Green' they have a system where you can opt out of having your room serviced daily but you can (in theory) collect clean and dry towels from the 'self-service' room.
A fine idea, in theory, but as there was never any clean towels there it falls down in practice!
It was strange to see in their quest to be 'Green' they still have an old halogen globe in the bathroom!
The bathroom is adequate, the shower is over the bath so there is a big step in and out but the shower is good and hot.
It's a great location but the lack of air-conditioning and having no room fridge or ice means we can no longer recommend this hotel.
Photos show no towels in the self-help room, a general view of our room (notice two single mattress on the double base) and the halogen globe in the bathroom.
The front desk didn't do or say anything.
I wouldn't stay here again and would not recommend it.
Edit: The hotel contacted me after seeing this review and said the night shift didn't tell the day shift this happened, which is why they didn't do anything to fix it. Bogus! I told the lady at checkout exactly what happened. Avoid this place!
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Frequently asked questions about Best Western Residenz Hotel
Does the Best Western Residenz Hotel have air conditioning in the rooms?
The air conditioning system has been decommissioned in many rooms, so it is not reliably available. Some guests reported only having a fan for cooling.
Are pets allowed at the hotel?
Pets are allowed, but you should contact the property directly for details regarding fees and policies.
Is breakfast included and what kind of options are available?
Breakfast is offered as a buffet but is not included in the total price and must be paid separately. It includes cold meats, cheeses, and occasionally fresh waffles and prosecco. Hot food options may be limited.
What types of rooms can I book at this hotel?
Room types include Run of House; Standard, Comfort, Business, Superior, Deluxe, Junior Suite, Suite, Apartment, and 1 Bedroom Apartment, with various single, double, and quadruple occupancy options.
How far is the hotel from local attractions?
The hotel is 320 meters from the Princely Detmold Residence museum and within a few minutes walk to the town center with many restaurants and cafes nearby.
