Silver Bay Hotel in Kontokali

The room smelt of sewage, I received two single beds for children instead of a double, the aircon was broken and shaking all night. I checked out early and they are refusing to return my money for the nights I didn’t stay. I don’t usually complained nor do I write reviews but I advise no one stay here. The receptionist lady was lovely and agreed and promised I would receive a refund but now they are not doing so

I had a 7‑night stay booked, but my father tragically passed away two days before arrival. I immediately provided all documents, yet the hotel refused a refund or fair alternative. They offered only 3 nights for the same season (just months after my father’s death). Cold, dismissive, and lacking basic compassion. Would never recommend.

Our stay at Silver Bay Hotel was very disappointing. We had booked a room with two large twin beds but were given one double and one single. The single bed was definitely not sleepable - the mattress was so lumpy you could feel the base beneath it. The double bed was a bit better, but still not comfortable.

The room was far from clean, and the bathroom was poorly designed. The shower caused water to flood the bathroom, and we had to run down to reception for extra towels to try to contain it.

The staff were polite enough and did organise airport pickup (though gave us incorrect information about where to pay). A late check-out was a small bonus, but overall, it was a poor experience. I wouldn’t stay again and don’t recommend it.

There were 20 power outages a day, which was really inconvenient.
The staff were not very accommodating, so I can't recommend it.
But it's cheap and has a pool.
You can get there from the city center by bus.
But there are no buses early in the morning, so you have to take a taxi. The earliest bus gets you to the airport at 8:00. It's difficult to find a taxi with Uber Taxi because it's in the countryside. So you have to call a taxi company.

Walls literally falling apart. AC not working. Food is disappointing. Everything was dirty. Even though staff said they are working on the problems they did absolutely nothing. my best advice is to AVOID IT.
Rating it negative 10. dont waste your money.

I had a terrible experience here at the hotel.

I get to the hotel and it says it's 'closed' but there's only 5 other rooms out of 40-50?. So there's no bar, or food service at all. I had to be driven to their partner hotel 1km out to get breakfast which was included in my package and that was average at best. Then had to wait another half an hour after breakfast to be picked up (even if it was a 3 minute drive back) and the driver saw us and decided to go somewhere else into the hotel?

In the room I had, the telephone didn't work so I had to come up and down to ask for basic things. In the morning, my power was cut off because they were having issues with the power. Another guest said that their power and water was cut off the day before and I was given no notice or information about this.

In general, the exterior could've been maintained better and the pool was filthy and not maintained. They said they were opening the day after I left but by the looks of it, nothing was prepared for this in the first place! I don't understand why they would be accepting guests when they are 'closed'!
I was told by another guest who spoke Greek that apparently on the system they have, they can't see the guests and all unless they have over 25 bookings?!

I do believe if they were open it would've been a different experience. However this really impacted my trip and first impressions. Luckily I was only there for a night compared to other people who were there for a few days and had to suffer here. I don't expect it to look exactly like the pictures however, I did expect to have all the facilities that was included!

In the photos you can see what I was supposed to receive e.g. bar and food but the food area was closed off! Nothing was communicated in advance properly. Very disappointed with this and if they sort themselves out, I think this would've been a better experience.