Mitsis Alexander the Great Hotel in Kriopigi

Much like other reviews I and my partner would like to add our review. I would like to express deep dissatisfaction with both our experience at the Mitis Alexander the Great Hotel and the response received following our initial complaint. We believe it is important to highlight the substantial shortcomings we encountered during our stay. Room Misallocation Upon arrival on 24/06/2025, we were allocated room 737, which the hotel claimed was what we had booked. This is incorrect. Our reservation with 2bookaholiday clearly stated a Twin Side Sea View, not a Garden View. Inadequate Room Changes The initial room, 737, was wholly unsatisfactory. It was dated, unclean, and the view was of an overgrown garden. The entrance to the room was dark, dingy, and wholly uninviting. Following our complaint, we were moved to a second room, which was no improvement and quite frankly was worse. We eventually met with the hotel manager and were relocated a third time to room 418 which finally had a sea view. This hotel relies on the environment and not the hotel itself. While this room was an improvement in terms of location and view, many of the core issues remained — particularly regarding comfort, cleanliness, and maintenance. The air conditioning unit in room 717, which was so loud and faulty that it disrupted our sleep significantly. This was not a minor inconvenience—it directly affected our ability to rest and enjoy our holiday. In terms of housekeeping, we had effectively given up; on more than one occasion, we had to make the beds ourselves, as housekeeping had failed to do so properly. Sheets didn’t fit the beds, and the bathroom remained in an unacceptable condition. We refrained from repeatedly complaining, having realised that despite raising concerns, no meaningful improvements were being made. We also observed that the Customer Relations Manager was doing her best within a system that was clearly failing. Dining Experience The food quality throughout the hotel was consistently poor. We reside in North London, a culturally diverse area with many authentic Greek and Greek-Cypriot restaurants, and we can confidently state that the offerings at the hotel did not meet basic standards of Greek cuisine. (Unlike Agora beach bar on the same beach as the hotel; the food here was excellent). We tried the food in the dining room on a couple of occasions for dinner and the final straw was when we got chicken. My partner immediately stopped eating whilst watching me take a bite. At this point I couldn’t hold it in my mouth as it made me feel physically sick and I had to spit it into a napkin. As a result the hotel manager offered us a meal in the onsite Taverna. The so-called Taverna dinner was particularly disappointing in both quality and authenticity. This led us to dine outside the hotel, as did many other guests, this is reflected in numerous public reviews on Google. Describing our dissatisfaction as “subjective” is dismissive, especially when there

it was a 1 because it was horrible, bed bugs , dirty beds hair on the beds and the wifi’s was horrid would not recommend to anyone