Porto Kea Suites by Sandglass in Korissia

We spent two days at Porto Kea suites and were not satisfied. Location of the hotel is nice. Its only about 10 minutes by foot either along the beach or along the road from Corressia, main town and main port of Kea. In Corresio you find nice restaurants, cafes, bars and shops mainly along the main road to the ferry. The beach, which is only a few meters from the hotel separated by a road is ok, good for a short bath, but not ideal for swimming. its exposed to wind and waves and the water hence slightly murky. The rooms are ok. Our suite was in the first floor and had a nice terrace, facing the sea. The bed, which was supposed to be a double bed was definitely not ok. It consisted of two mattresses which were far too soft and not fixed together and therefore easily and quickly drifting apart by 30 to 40 centimeters. After we complained on the second day, the hotel fixed the mattresses together with a cover. However, you could still feel the crack between the mattresses and they were still far too soft. Service was ok but a bit loveless and uncaring. Water in the room was not filled up and when we complained, we got the answer, that we could always call the front desk. All in all an ok place but, given the price of 500 plus for the night, definitely below expectations.

Porto Kea Suites is not a real 5-star experience. The first room we were given had mold on the wall next to the bed, and after we complained we were moved to another room, which also had broken furniture. The pool was dirty, and there were also repeated electrical cuts, all showing the hotel’s very poor maintenance. The manager stayed in denial, hiding behind the five-star certification instead of addressing problems. For 580 EUR per night (5 nights = 2,900 EUR for 3 adults, 2 kids, one room) this was completely unjustified. ✨ Enjoy your holidays and stay away from scams.

We stayed at this hotel from July 31st to August 5th (although we had prepaid until August 6th). We left early due to a serious safety incident and the hotel's unacceptable handling of the situation. This is not a 5-star hotel. At best, it qualifies as a 3+ star property. There was no luggage assistance, and the receptionist was performing all duties — from check-in to showing guests their rooms. Basic hospitality services were simply lacking. On our first day, my wife was struck in the head by a flying metal umbrella, dislodged by the wind. She suffered serious head injuries, and the impact was so severe that, had it landed just 2 cm differently, it could have been fatal. The hotel’s response was utterly negligent: No lifeguard was present. No first aid personnel responded. No assistance or even concern was shown by the staff. We had to travel to a hospital in Athens ourselves for urgent care. No one from the hotel ever asked about her condition. Management never followed up. When we raised concerns, the cluster manager replied by email saying “all is excellent” — a shocking and dismissive response. We have decided to pursue legal action for the severe negligence and the trauma caused. This property should be re-evaluated by state authorities, and have at least two stars removed from its rating. It is incomprehensible that this hotel and One & Only are placed in the same category. If this is 5-star, then One & Only deserves 15 stars. Be extremely cautious before choosing this hotel. What you see in marketing is not what you get — and in a real emergency, you are completely on your own.