V1935 Luxurious Apartments in Athens

The location is great, within walking distance of Athens' attractions. The breakfast selection isn't very varied, but the food is delicious, and the breakfast lady is very kind.

The front desk staff was extremely rude! !!! Arrogant and rude! !!!

We arrived quite early, around 8:45 AM. Two ladies (whom I didn't know at the time, thinking they were the B&B owners, later learned they were the breakfast ladies) checked in with us. I asked if we could check in earlier, but was told that their check-out time was before 11 AM. We had to wait, and they would contact us three hours later if a room was available. Four hours later, around 12:30 PM, I went to the B&B to confirm my check-in. When I arrived, there was a woman leaning against the doorway smoking. I walked straight in. No one was at the front desk. After two hellos, one of the women I mentioned earlier came out. I asked if I could check in. While I was talking, I heard a hello behind me. Because I was talking to the woman, I didn't look back and ignored her. Then, my nightmare began. The hellos behind me grew louder and louder until they drowned out our conversation. I had to look back and saw it was the woman who had been smoking at the door. She angrily asked what was going on. After asking again about my check-in time, she bluntly replied, "No rooms available. No, I have to wait until 3 PM." Another staff member came over, and after a few words, she replied, "It's 1 PM, check-in time." After confirming my check-in time, she turned and left, intending to come back when it was time. At that moment, the staff member who had been smoking at the door slammed her keys onto the table and began speaking in Greek. Even if I couldn't understand Greek, I could sense her deep hostility. I was so angry that I called Ctrip to complain. As a result, when we went to check in, she questioned me about why I'd complained about her and wouldn't check us in. She rolled her eyes and slammed her pen on the table. When I asked her why, she said she was tired! !!!!!!
We stayed two nights in a row, but they didn't arrange for room cleaning on the second day! !!!
Someone this irritable and unprofessional should definitely not work in the service industry. It's terrible! !!!
Thank you so much to the Ctrip Overseas Hotel Specialist for their help in this matter. Thumbs up 👍🏻