Four Points by Sheraton Kecskemet Hotel & Conference Center in Kecskemet

My boyfriend is a Marriott member, and we are a family of four, currently on a round trip with two adolescents and our dog. We chose this hotel specifically because it is pet-friendly, and we informed the hotel in advance that we would be arriving late.

Unfortunately, upon our late-night arrival, we were informed that our dog could not stay in the rooms we had booked because pets are only allowed on the first floor. This was quite disappointing, as we had made it clear from the beginning that we were traveling with a dog. Additionally, we needed a room with twin beds for our two teenagers, but it turns out that no such rooms are available on the first floor.

When we inquired about possible solutions, we were told by the receptionist, Barbara, that there were no alternatives available due to hotel protocol. We suggested offering a second room for the boys, either complimentary or at a discount, but this suggestion was not taken seriously, had Barbara’s response felt unprofessional, she was literally laughing.

Apart of this the receptionist's attire and overall appearance did not seem appropriate for a professional setting, which added to our discomfort during the interaction.

In the end, we accepted a room on the first floor, but there were further issues. Nothing was prepared for the dog in the room, and when I called the reception to ask for a dog bowl, I was initially told that they didn’t have any. However, about ten minutes later, my boyfriend was approached and given a bowl.

Additionally, the shower gel in our room was empty, and the tissue box had only one tissue left, which gave the impression that the room had not been fully prepared for our stay.

The next morning, we encountered more challenges. Dogs are not allowed in the restaurant, which we understand, but we were required to take an awkward route through the lobby to reach the terrace, and no table was prepared for us there. We had to ask staff to set up a table, which was an inconvenience.

Given these experiences, I’m left wondering if this hotel is truly pet-friendly. Moreover, the eggplant salad served at breakfast was spoiled and sour, which added to our disappointment.