Di Lorenzi Albergo Diffuso in Felline

We booked the hotel for our honeymoon. The hotel has many rooms spreaded all over the little, romantic town of Felline - a very beautiful Italian village, which sleeps during the day and becomes a wild romantic, very lively place, with light bulbs all over the place, full of different restaurants with sometimes the most fantastic food during the night.

The first room offered was small, plain and had nothing to do with the beautiful pictures of the homepage. We asked and the staff was super friendly and offered us two more rooms for viewing so we made a choice and had a fine, quite room at the edge of the village center. Luckily, as we are light sleeper and most rooms of the hotel are located in this liveliness.

We had our first night dinner at the hotel restaurant as we read all the raving critics about the food. It turned out ok but nothing to get too excited about (recommendation: just hop around and try them all - there are fantastic places there with mind-blowing food!).

People working there are very friendly, try to do their best and help out whenever possible - in a way, it seems like an Italian cliché: not all of them speak English, everything is a bit chaotic but with a lot of charm so that we did not mind at all.

We met another couple who goes there on a regular basis. They informed us that you can get a voucher to go to the beach for free. They had been doing it like this every time they are there. The next day, we went to the reception and checked with theml. We got the voucher and a set of towels and went to the beach. 3 times in total.

On my birthday, the last night in Felline, we were going to settle the invoice. They charged us 75 EUR for the voucher (the actual price for the beach). My husband speaks little English so I went inside to settle this. I was confused: why did we have to pay? It was a voucher. There must be a misunderstanding. The lady at the reception was friendly but did not move her position. We had to pay 75 EUR. She said, that we got informed about the price that we had to pay this. I told her the story of the other couple, the recommendation, that no one told us about prices to pay the full price (apart from that - what's the point of a voucher if you have to pay the same price anyway). She said she had to check with the owner. I mean these kind of things happen all the time in all kind of hotels. We would have expected a 4 star hotel to drop this matter or the minimum to find a compromise. But what happened next is beyond words:

The owner arrived. His face was bright red, he was so angry without even talking to us before. Without warning he started screaming loudly at us that we have to pay this bill, no discussion, that we are guest in his house (!) and then I raised my voice and reminded him that we are paying customer. He switched into Italian (I speak Spanish so I understand roughly what he said) - shouting at us that was going to throw us out of the hotel (!) and that we have to pay our bills in Germany as well when we order things (!). My husband got so upset and before the whole situation escalated I paid the bill.

As a traveller, I have encountered all kind of things during my journeys. But this encounter with this very unpleasant, highly unprofessional choleric is certainly one of the worst in my traveller life. And it is not about the 75 EUR, it is about how we are treated and talked to. This is unacceptable.

I am looking forward to the reply of the owner who is certainly not saving with his "this lady" and "!!!!!!!!!!!!!!!!!!!!!!!!!!!" (see the other 1 Star review) :-)))))))

Just do not go there