Villa Horti della Fasanara in Ferrara

Room invaded by bedbugs!!! The ones you see in the photos are just a part of those I found during the night. And even worse was the customer management! “We apologize but this is unfortunately a period” This was the response I received the following morning when I highlighted the problem. Absolutely avoid this place!

I have never expressed myself with judgments through this site until now, but I decide to do so in honor of a truly beautiful and strategic place to visit Ferrara. The villa is surrounded by greenery and yet very close to the city center. It is a shame that so much potential of the place and the structure (even with some architectural inconsistencies), is completely ruined by a completely insufficient management and, above all, inadequate to the daily cost. Apart from the care of two kind Slavic ladies who do their best to serve a breakfast in itself not up to the vaunted tone of the house, the service is overall shameful. The room service is terrible, as regards the cleaning of the bathroom, supply and change of linen. The water supply (thin as one might expect and admit on a remote island but not in Ferrara) discourages the use of the shower which has also never been touched by the cleaning service. Having reported this water shortage, given our stay of a few days, I was told that in the past, as if it were a justification, there had been a report of a disservice... and such it remained. The sconce next to the bed flaunted an antique spiderweb on which the dust of time evoked a velvet trimming, very evident by simply turning on the lamp. The garden, beautiful, poorly cared for even on the occasion of an important event. I conclude by urging the property to provide...