Hotel Plaza in Lido degli Estensi

Disappointment:
We had spent several holidays years ago, we had always enjoyed it. We went back a week ago and we found with disappointment a very evident change in the quality and quantity of the catering, for meals, breakfast and the buffet.
The extra buffet is now served and by only one waiter.
Catering not comparable to the past and certainly not from a 4-star hotel but perhaps not even a 3-star one. Disorganization in the dining room, unprofessional and inattentive staff (forgetfulness and slowness). Reluctantly, I changed my mind about the structure, also because my son with food intolerance problems (gluten, milk and soy) was very ill after eating the first meal, an acute malaise.
I did not find professionalism in the staff, as I had, for example, to indicate which type of gluten-free pasta they had to buy.
My son ate very simple meals, pasta with meat sauce / tomato, schnitzel or grilled steak but despite the simplicity of the dishes he had to prepare, my son must have eaten something he shouldn't have and he was terrible.
I tried to find out what ingredients they used, but without having any answers that could help me understand, according to them everything was made with gluten-free foods, milk and soy. On the table were placed every day biscuits or packaged snacks, containing milk and free of gluten and lactose. I tried to explain it to the waiter but he insisted they were suitable for the baby. (Intolerant to milk).

Intolerance to lactose and milk / derivatives are not the same thing.

Due to the very bad experience I had, I would not recommend this property and in particular to people with food intolerances.

There is no fair relationship between quality / price.

Triple room clean and well maintained as I remembered in the past.