Duomo Suites & Spa in Catania

The room had NO HOT WATER to shower in the morning before leaving for our flight. No one to call because no one at desk until 8:30am. I believe there was an emergency number but o doubt they would have been able to get hot water in less than an hour.

Avoid this hotel at all costs! It is far from a 4 star as advertised. I arrived and the rooms are incredibly dirty. When I asked to change the other room they showed me was worse. I knew I wouldn’t be getting the amenities many hotels give, but the cleanliness was what made me want to leave. The rooftop terrace which is mainly why I booked this hotel was under renovation and unable to use. Even after I confirmed my booking 3 days prior there was no mention of this. The breakfast is a rip off, avoid this too. I was told my booking included this then they asked for more money upon arrival. I also found a camera in the bathroom which violates so many things. As a solo female traveller I felt unsafe. The manager also showed me upon check-in where he hides the master keys in case I lose mine and there is no reception. That’s scary as other guests know this and anyone could have metered my room.

The safe was broken and they didn’t fix as promised. I had a jacket and an envelope that was hidden in my backpack taken and the manager tried to accuse me of lying. Overall terrible experience. I ended up losing the money and having to book another hotel elsewhere. ******* is being very helpful and trying to help me get my money back.