Hotel Benex Yonezawa in Yonezawa

The room had an unusable alarm and it rang in the middle of the night and I couldn't sleep. When I told the woman at the front desk (the wife of the owner) to that effect, she did not apologize and said, "It's not a long time to say that it rings, right? "What is your request?" 』\
I was very surprised at the response, "Would you like to change the room?" "I have never had such a thing before." When I got angry, I was refunded for one day, but I was like, "Should I refund?" To be honest, I thought it was a response to licking customers. I wasn't willing to apologize for the inadequacy of the equipment until the end, just by trying to get a refund to silence it because it was noisy. The staff has confirmed the alarm settings and knows that the alarm has been raised, but did you do something wrong? It was unpleasant to respond. To be honest, I didn't need a refund if I had an apology at the beginning, but I decided that I couldn't help it because I was such a person. There was hair in the fridge. The remote control battery was dead and could not be used. The bathroom in the room is moldy, and the room with a coin laundry has a strange odor.