Marrol's Boutique Hotel in Bratislava

The negative comments are true. I didn’t have very high expectations but did have some given that this is supposedly a 5 star hotel. Service was non-existent.
From when we arrived to check in, the staff was pretty cold. We were told we had an upgrade from the Classic room we booked to a Premium room. This was room 304. Then was essentially just told the breakfast hours and that was about it. Even the slightest question seemed to be an annoyance. No explanation of any amenities, no bellman to help us or anything. No offer of a map of the city or suggestion of things to do.
Our room was simple and not very clean. There was some hair clippings on the bed and in the bathroom and shower. Bath towel had stains on it. There was a plaque that indicated their tap water is safe to drink, but always had a brown tint to it. Thermostat wouldn’t go lower than 22 degrees Celsius so we had to leave the window open, in the middle of January, to cool the room down. We were facing the street so there was a lot of noise, even with windows shut. The bed was so uncomfortable, felt like a thin mattress on top of a wood plank. WiFi was horrendously slow.
Breakfast was very basic, no one ever greeted us. Tables weren’t cleaned between guests so each time we sat there were crumbs from previous guests.
Spa is not included, €90 for 2 hrs which is pretty steep. Overall would not recommend and would not stay here again. Comparable to a Holiday Inn Express.