Hotel Alda El Pasaje in Gijon

I had a terrible experience in this so-called three stars hotel, the worst I ever had while travelling. Leaving aside the smell of the curtains, the humidity, the noise from outside, no reception at night, and other details, I want to tell you what happened to me there. I came to Europe for five weeks to visit different countries. A couple of cities with friends and others on my own, which was the case in Gijón. I had made a two-night reservation in Alda Pasaje but ended up leaving early because of what I would describe as a traumatic event. On the morning of the 20th, I was awakened by a knocking on my door. When I asked who it was, they answered me "police". Not understanding, I asked what happened and they told me to open the door unkindly. The door had no peephole so I couldn't see who was outside. When I opened the door, I found two men in private clothes, one of whom can only be identified with a badge. They asked me for my document and I gave them my passport. They asked me several questions about when and how I arrived in Spain, both checking the stamps on my passport. I asked them what happened but they didn't give me any explanation. Seeing that what I answered matched the seals, they left. It was a very unpleasant situation, I was alone and I didn't really know if they were the police or what was going on. No one from the hotel went up with them. When I went down to reception to ask for an explanation, the woman there downplayed it, telling me that it was normal for that to happen. I have travelled through Europe before and this is the third time I have come to Spain, and I have never experienced a similar situation, nor do I know anyone who has experienced something similar. I was so traumatized that I was not able to complete my stay. I didn’t feel safe there anymore. The hotel did not refund me anything, they did not even apologize. In fact, the lady acted offended and didn't even look at me when checking out. I believe that this hotel is not up to the standards of a three stars hotel. In this world, if you are a woman on your own 10.000 kms away from home, you can understand how scary can be that two men show up at your door without notice, without uniform and with no reason to be there, asking questions and not answering any. There are better places to stay than this one for sure, DO NOT STAY THERE!

Very disappointed to see a lot of availability online but in need of parking advice before booking I stopped by at the hotel to have a chat at the reception. Doors shut & very poorly attended. In plane daylight, the hostess was very untrustworthy seeing me on the video of the doorbell, didn't even bother opening the reception, spoke with bad manners, not interested in having 2 clients/rooms, asked if I had a reservation if not the hotel was full just to kick me out of the doorway. I wonder how the owners would react to losing 2 clients & make them seek 2 rooms at the 4* hotel next door, extremely well attended & adviced. I don't know how my stay was, or how the rooms were, I didn't get the chance to.... But I got for more less the same price a better & biger room than seen on pics & nicer service.

I had a terrible experience in this so-called three stars hotel, the worst I ever had while travelling. Leaving aside the smell of the curtains, the humidity, the noise from outside, no reception at night, and other details, I want to tell you what happened to me there.

I came to Europe for five weeks to visit different countries. A couple of cities with friends and others on my own, which was the case in Gijón. I had made a two-night reservation in Alda Pasaje but ended up leaving early because of what I would describe as a traumatic event.

On the morning of the 20th, I was awakened by a knocking on my door. When I asked who it was, they answered me "police". Not understanding, I asked what happened and they told me to open the door unkindly. The door had no peephole so I couldn't see who was outside. When I opened the door, I found two men in private clothes, one of whom can only be identified with a badge. They asked me for my document and I gave them my passport. They asked me several questions about when and how I arrived in Spain, both checking the stamps on my passport. I asked them what happened but they didn't give me any explanation. Seeing that what I answered matched the seals, they left.

It was a very unpleasant situation, I was alone and I didn't really know if they were the police or what was going on. No one from the hotel went up with them. When I went down to reception to ask for an explanation, the woman there downplayed it, telling me that it was normal for that to happen. I have travelled through Europe before and this is the third time I have come to Spain, and I have never experienced a similar situation, nor do I know anyone who has experienced something similar.

I was so traumatized that I was not able to complete my stay. I didn’t feel safe there anymore. The hotel did not refund me anything, they did not even apologize. In fact, the lady acted offended and didn't even look at me when checking out. I believe that this hotel is not up to the standards of a three stars hotel.

In this world, if you are a woman on your own 10.000 kms away from home, you can understand how scary can be that two men show up at your door without notice, without uniform and with no reason to be there, asking questions and not answering any.

There are better places to stay than this one for sure, DO NOT STAY THERE!