Parc des Eaux-Vives in Geneva

Food location, but the hotel is very old!
They have mentioned garden view room type, but in fact there is no room with garden view.

As a tourist visiting Geneva, the prices are utterly insane. For just a cappuccino and a coke it was 19CHF. Now I understand that everything in Switzerland is more expensive but this feels like highway robbery. We ended up leaving before ordering, gobsmacked at the prices and insulted by the staffs brusk nature and seemingly careless tone. As mentioned by others the staff appear judgy and act as if their doing their job is beneath them! Stay away, and just enjoy the beautiful parks that boasts similarly amazing views but in a much nicer format than the stuck up restaurant.

Do NOT stay at this hotel. Where do I begin? 1) What kind of 4 ⭐️, charging what it charges, closes its reception at 18 hrs and has NO staff in the hotel until 07:30 the following morning? No restaurant. No bar. And no advice in the rooms on how to get something to eat/drink. In business meetings all day, I emerged to find a voice message left at 15:45 by another Hotel (Metropole) saying that if I did not arrive at my hotel before 18hrs, I would have to check in for my hotel at the hotel Metropole. Huge surprise for me. That would have meant a 4 km round trip from my hotel to another hotel (!) and given that it was spilling rain, two taxi rides. Or, with my car, trying to find impossible parking in central Geneva in order to check in for my hotel at another hotel, and then returning again to my hotel. Crazy 2) As it happened, I arrived at Hotel du Parc des E.V « on time » at 17:30 only to find no one at reception and a locked entrance door. I got wet while ringing the bell three times before the receptionist finally came to let me in. No apology was offered. 3) I checked in and asked the receptionist to please book me a taxi for 18:45. No taxi arrived. It arrived exactly a half hour later; I think she said quarter past seven instead of quarter to seven. This meant that I had ordered an Uber that arrived at the same time as the other taxi and I had to pay a charge for the cancelled UBER. And I was very late for my dinner appointment. 4) I was asked to fill in a card for breakfast in my room (which had to be left at reception and not hung outside my room door, as is customary). I wrote 08:00 hrs as the time I needed the service on the card. Nothing came at 08:00. I called reception, who said “ah, you would like it served now?” It finally came at 08:20 and was for two people, not for one. 5) Upon leaving, no help was offered with bags. 6) The shower was not clean (see photos). 7) There were stains on the wall and some of the furniture ( see photos) 8) Note that the avenue through the park is very poorly lit at night and walking to the lakeside in Winter is to be avoided. 9) Parking for guests is not clearly signposted. Unfortunately. The hotel is absolutely not up to the 4 ⭐️ standard, and is greatly overpriced given the lack of service. A very poor show overall.

While the location and outside of the hotel are great - the experience failed to live up to our expectations. The hotel interior was shabby for the price we paid. Our bathroom stunk of sewage. The jacuzzi tub was spewing disgusting brown residue. And upon check out there was no one at the front desk. We waited around for ten minutes before having to leave bc of our Uber. Later in the day I received a frantic phone call that they were displeased we left without paying the remainder of our bill to which I responded that we physically could not as there was no one there to check us out. They then bombarded me with emails that I could not respond to as I was in flight back to the US for 14 hours.

When we went to the hotel, they informed us that the restaurant was closed but in fact everything was closed there, no bar service, no restaurant , no reception, no staff. The only people I saw in 4 days were the 2 workers who took care of the breakfast. Breakfast was at 7 o’clock but no one was there at that time. We wanted to check out but no one was there. After 18;00 there was nothing, only us and the building. It was a totally unacceptable situation for a 4-star hotel. The only reason why I’m not giving just one star because there was a woman who took care of us when we were living, she came out of the kitchen and put some croissants because she didn’t want us to leave sad.

I had booked in advance online a special birthday meal for two, for August 31 2023, as a surprise for my boyfriend. I booked weeks in advance to secure a table in the La Terrasse du Parc - Restaurant Hôtel du Parc for this special occassion. On the evening before the event, I received an email asking me to confirm my booking again, I kept clicking the link to confirm but it wouldn't go through so I telephoned the restaurant, at which point they told me I didn't have a booking and couldn't make one as the whole place had been booked out for a private event. If I hadn't made that phone call I would never have known, and we would have traveled all the way to the restaurant and we would have been turned away and then would have had to find someone else at short notice - in Geneva late at night! Very dissappointed with the booking system and booking management of the restaurant, felt very let down.