Arusha Serena Hotel in Nkoanrua
✅ Exceptional personalized service with staff described as 'unbelievably kind' and 'incredible', fulfilling every guest need with a smile ✅ Beautifully landscaped, large grounds with walking trails and a courtyard featuring a roaring fire for evening relaxation ✅ Informative nature walks led by Praygod, a gardener and budding naturalist, praised for extensive knowledge about local flora and fauna ✅ Clean, comfortable, and quiet rooms with well-appointed furnishings ✅ Good dining options including restaurant meals and a bar, with positive mentions of breakfast and lunch menus ✅ Convenient shuttle and tour desk services facilitating local excursions ❌ Some guests reported inconsistent meal service times and menu misunderstandings, such as lunch starting late and a prefixed rather than buffet lunch ❌ A few rooms had issues like non-working air conditioning units and lack of hair conditioner or bathroom outlets ❌ One review noted a heavy duvet without sheets in a warm room which affected sleeping comfort ❌ Pricing was described as high by some guests ❌ The advertised 'sundowners by the lake' event did not appear to be available
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Description
Arusha Serena Hotel is a three-star property located in Nkoanrua, Tanzania, offering a blend of comfort and natural beauty. The hotel features a variety of room types, including Standard, Superior, and Grand rooms, with options such as sea views and multiple occupancy configurations. Guests consistently praise the well-maintained, spacious grounds with walking trails, gardens, and a courtyard area that includes a roaring fire in the evenings. The service is highly rated, with staff noted for their kindness and personalized attention, particularly a knowledgeable gardener named Praygod who leads informative nature walks. Facilities include a 24-hour front desk, restaurant, bar, spa, business center, and free parking. The hotel allows pets, but service animals are not permitted. Cleanliness, amenities, location, and service all score 9/10, reflecting a solid overall experience. The hotel was recently renovated and maintains high standards suitable for pre-safari stays or restful breaks.
Location
Arusha Serena Hotel is situated on Tengeru Rd in Arusha Town, approximately 11 km from Kilimanjaro International Airport (ARK). The location places guests near Lake Duluti, which can be explored via the hotel’s walking trails. The hotel is close to local attractions such as the Tengeru farmers market and the Tanzanite Experience, both accessible with assistance from the hotel’s concierge. This proximity to natural and cultural points of interest makes it convenient for travelers flying in or out of Kilimanjaro Airport to incorporate local sightseeing into their stay.
Tips
- Ask to meet Praygod for a guided nature walk to learn about local flora and fauna; request a lower-numbered room if you prefer to avoid long walks to your room; verify meal times and menu options in advance to avoid delays or misunderstandings.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Western [Mon - Sun] 06:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- 24-hour reception
- Currency exchange
- Smoke-free property
- Security guard
- Ticket assistance
- Gift shop
- Garden
- Terrace
- Express check-out
- No elevators
- Room service
- Indoor Fireplace
- Accessibility features
- Wheelchair Accessible
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Luggage storage
- Bar
- Breakfast
- Restaurant
- Free Wi-Fi
- Shuttle
- Airport transportation
- Tour assistance
- Library
- Hiking
- Parking
- Parking nearby
- Business center
- Fax and copy machine
- Conference Hall
- Spa
- Playroom
- Babysitting and childcare
- Pets Not Allowed
Video: ARUSHA SERENA HOTEL (THE BEST HOTEL IN ARUSHA?) | Arusha | Lake Duluti Hotel | RESORT AND SPA!
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Frequently asked questions about Arusha Serena Hotel
What types of rooms are available at Arusha Serena Hotel?
The hotel offers Run of House, Bed in Dorm, Standard room, Standard Single room, Standard Triple room, Standard Double room, Standard Double room with view, Standard Quadruple room, Superior room, Superior Double room, Superior Double room with sea view, and Grand room.
Are pets allowed at the Arusha Serena Hotel?
Pets are not allowed, and service animals are also not permitted at this property.
Is there a restaurant on site and what are the meal options?
Yes, there is a restaurant and a bar. Breakfast is served daily from 06:30 to 10:00 with a Western menu. Lunch and dinner are available but some guests noted lunch service can start later than advertised and menus may be prefixed.
How far is the hotel from Kilimanjaro International Airport?
The hotel is approximately 11 km from Kilimanjaro International Airport (ARK).
What unique activities does the hotel offer?
Guests can join guided nature walks led by Praygod, a gardener and naturalist-in-training, who provides extensive information about local plants, birds, and wildlife around the hotel grounds and nearby Lake Duluti.
