SG Premium Resort in Arusha

Stayed in SG Premium Resort for one night before and after safari. The name "Premium" is very misleading and the hotel is definitely not worthy of 3 stars. The rooms were not very clean. In the room I first stayed in the floor felt sticky when I walked barefoot on it. And when when I wore white socks they turned brown underneath after walking on the floor. The sink was almost clogged and the toilet was barely flushing. After the safari I stayed in a different room that was even more worn and had lots of mould around the air condition. In this room the bathroom floor was also very dirty, so I asked them to clean it. A cleaner came and more or less just moved the dirt around the floor with a mop. So the dirt was basically just moved from one place to another on the floor. In the end I just gave up explaining and accepted that I would have a dirty bathroom floor while staying here. When she left the room she then proceeded to mop the carpet floor (!) in the hallway outside with the same mop. This really made me question how the rooms at this hotel are actually cleaned, as well as the general cleanliness and hygiene at the hotel. There was only one single towel in the rooms and I asked the staff if I could get one or two more, so I at least could have separate towels for showering and habd wash. The were very friendly and told me several times that they would bring me one, but I am still waiting for that extra towel. The soups in the restaurant were very good, however the service at the restaurant was extremely slow. Expect to spend at least 1 hour just to have a starterdish like a bowl of soup, and even more if you want to eat a main dish as well. Breakfast was not the best. This could have been a good hotel if it was better maintained and the rooms were properly cleaned. But it looks like they just don't care.

The hotel is terrible! Slow staff, the room is old and not very clean. There are no towels available; we had to ask for a mat, a face towel... there simply aren't any basic items in the room. The food is simple but delicious. When we went to check out, they didn't have change for dollars and wouldn't accept dollars in the card machine. We were forced to accept change in shillings, which obviously cost us money. The worst part was that we had to leave at 6:00 and breakfast started at 6:00. So, the reception desk gave us the option of preparing two boxes for us. We woke up early, checked in, and when it was time to go, the restaurant hadn't prepared anything. The receptionist was a different person and said he didn't know anything, even though we confirmed this twice the day before. We then asked for it to be prepared on the spot, but the restaurant was completely unprepared. There were no napkins, no cutlery, and no container to store the snack. We were late and left without the planned breakfast. Terrible hotel! I do not recommend it!