City Seasons Hotel Al Ain in Al Ain

It’s very bad ambiance I felt for the beginning, first the WiFi having error all the times the tv is very old I cannot connect my phone in the tv. I cannot double lock my door absolutely , no socket can charge my phone and other device its ruin my mood I thought this is fantastic but is all mess and probably I not coming back at all.

I can't even fathom how this is a 4-star hotel. I have waited 10-15 minutes in the reception as there is only one staff assigned and she was apparently on a break which by the way we were told by another staff in the morning that the hotel is full so they cannot accommodate early check in. We booked for three nights and on the first night itself we couldnt rest well because of the noisy sound of the cars since they have put us in rooms facing the highway. On the same night I have complained for the drilling sound on top of our rooms at night time which supposedly rest time for the guests. The receptionist responded to me "till they will finish" when I asked how long will the drilling continue as we cannot rest instead of taking action or apologizing for the inconvenience. The next morning we have asked to move to other rooms due to the noise of the highway but didnt grant our request because of the same reason that the hotel is full (you barely see anyone inside, like an empty dark dormitory) and asked us to request next day. So to cut the crap we decided to just stay in the same rooms as it's just another night to bear the noise of the high way. On the last night, again the drilling at 8pm started and to top that up, paint smell started coming out from the ac vent. I was unfortunately suffering from asthma and tried to manage for some time but the smell didnt go. I have to again complain which the staffs didnt give me clear answers for the second time why they are renovating rooms at night time. Well to put somehow in a good note, they shifted me to another room after few minutes. Voila! they have vacant rooms suddenly! Rooms are spacious but bathroom floor and the tub seems uncleaned. Beware of the mugs, they are greasy. Service is just so poor and attending staffs except the room boys are not well skilled to handle guests warmly.