The Gregory Guest House in Belfast

Found a lavre on the pillow, brought lavre pillow to reception, not a soul to be found anywhere, left a note along with a request for an ironing board and clean pillow. The shower went cold midway through after taking at least 10 minutes for the water to heat, we were showering our severely autistic son and this left him distraught shaking and confused. We had to boil a kettle so we could rinse him because the water in the sink takes 10 minutes to reach tepid. A non functioning curtain hanging off the rail, letting light in. Crisp grey white towels in the true sense of the word, crisp meaning wafer thin and hard. Not a member of staff to be found, hotel left unmanned after 7pm. Next morning when I spoke to staff, they advised to ring the hotels main number if help is required and someone from another hotel with the Warren Collection will address your concern. Three times they refused to answer if hotel is unmanned during the night. There WERE NOT any notices in the room to indicate this because we searched. After asking if they had seen my note on the lavre pillow, they said they had, they did not properly address this or apologise, instead they stared at me expressionless. They were curt, cold and offended I dared to address the lavre pillow, no ironing board and freezing cold shower. Absolutely horrible, beyond basic and in need of updating this also applies to staff. God forbid you need any assistance, this ghost hotel is not the one for you. The Warren Collection offered a laughable £25.00 off our bill, only because I emailed them; the staff did not escalate this as I had requested. To recap, a ghost hotel with phantom staff, where you can wander around without bumping into 'staff', they serve lavre on pillows and the water system is antiquated and not fit for purpose. Please do not come back with one of your curt responses, I have read how you treat your customers online; typical really given our experience. Here is the response, can you imagine a business allowing such impertinence, well you don't have to because it happens. We have tried offering resolution with you and explained our staff are available 24/7 simply pick up the phone, the welcome sheet in your room states details on how to contact staff. You had arrived late after staff had left if you had arrived to check in at check in time you’d have met the entire team on arrival. An insect on your pillow is unfortunate but with 6 other pillows in the room I’m unsure how this caused you so much distress. In winter common house spiders. The staff checked shower when you mentioned at checkout and found no issues with the shower it ran efficiently and with warm water, iron and ironing boards are kept in the cupboard beside the reception for guests to use freely and sign on the door indicates this sorry you missed it. Sorry the discount also wasn’t appreciated and your review reflects only negatives.

The pillows are like bricks the manager is a pig he needs to get manners and do a course on customer service horrible uncomfortable stinks needs updating parking is a joke and no food in a 4 star hotel a joke we paid for breakfast all I wanted was a fry I got rubbish no hot water for tea only continental breakfast so wouldn't recommend this place to stay

Awful stay, awful service, staff were awful to me and my companions, rooms were very small and nothing close to advertisement, wouldn’t recommend at all, hotel further up street is 100 times better, go there instead. The other visitors were awfully loud, wouldn’t recommend this place to a homeless man, as the streets would be nicer.

Worst hotel in Belfast Booked hotel 2 months ago and they said dogs were very welcome. Called hotel 4 days before I got there but nobody would answer phone . When we arrived the parking lot was full of construction workers vans and was there 15 minutes trying to park eventually the reception came out and sorted it. My wife went in first but they said the room was not ready so when I went all of a sudden the room was ready if I paid an extra £25 also I breakfast was included when I booked but the said no and wanted another £40. So I spoke with Manager on phone couldn’t hear her as she was babysitting with crying kids in background not very professional and she was so rude and basically called me a liar . My room was so noisy every morning the kitchen was making a racket and in middle of night there was scratching like a rat or mouse . It was a terrible experience I will NEVER return. Money suckers is what they are.