Homewood Suites by Hilton Anchorage in Anchorage

Check-in is at 3:00 PM. We arrived shortly after 4:00 PM and were still waiting in the lobby at 4:40 PM for our room. Had we arrived at the actual check-in time, we would have been waiting nearly two hours. Notably, once I explained that we were now short on time and needed to quickly get ready for a 5:30 PM event, a room suddenly became available.
-The pillows are unacceptable. The king pillow is extremely flat and provides no support for side sleepers, while the standard pillows are lumpy, floppy, and useless. None of the pillows have protective covers, which raises concerns about cleanliness.
-The bedding is also disappointing. The duvet cover does not fully encase the duvet, causing everything to shift. The top cover is thin, rough, and feels more like several flat sheets than proper bedding. This is Alaska during winter, with single-digit temperatures, a proper blanket is needed.
-The TV faces an armchair rather than the bed or couch and is sitting on a dresser against the wall, unable to change position and be viewed from anywhere you would relax to view it.
-Lighting throughout the suite is harsh and poorly thought out. There is no ambient lighting, only bright overhead lights. Using the kitchen or moving around at night floods the entire space with light, leaving you to either disturb anyone in the bed or move in darkeness.
-The shower door is also poorly designed, with a handle on only one side, making it difficult to open and close once inside