Wyndham Springfield City Centre in Springfield

Stayed here the middle of June I’m not much to complain but both nights here was bad FFA kids were at the hotel big crowd ran the halls and knocked on doors making noise until late. Talked with the front desk next morning and got sorry referred me to the manager not very nice Conversation with her, she said she was gonna knock $50 a night off my stay so far I have zero the room is terrible. The tub was a very slow drain. The mirror in the bathroom was being held up by wedge pieces of cardboard between the mirror and the ceiling, there was no bed cover on the boxspring, and it was a horrible stay. Needless to say the manager didn’t follow up with her credit she was gonna give me. So that’s why two months later I’m writing this review. I think this hotel should be closed. It’s a disgrace to the Wyndham name. Hopefully people will not stay here from the other Reviews. I see it’s an armpit of a motel out of the 70s.

Hotel is dated which is fine, but also a bit unkept which is not fine. Pool was broken and not accessible. Ice machine was broken. Elevators were broken and staff did not offer to help us with bags or allow access to a service elevator - we were on the 9th floor with two kids. Location is great but based on several aspects of our stay, including interactions with staff (except Katrina ant front desk, she was anmazing), I do not have confidence in the leadership of the hotel. Would not recommend.

I would never recommend this hotel. Besides the check in area the hotel is unclean and outdated. We had to switch rooms due to our shower/bathtub not draining. The staff was courteous when arranging to move us to another room. In our first room it was 60° when we arrived. Despite turning the thermostat to 72° our room wasn’t warming up. The travel sized provided shampoo/conditioner/body wash bottles were almost empty which I would believe indicates they weren’t replaced after the last guest. The gym was closed and the whole floor that the pool was on smelled like mildew. The towel rack at the pool was empty and it was difficult to get more towels from staff. Ice machines on most floors were broken. The furniture in the guest rooms had significant signs of wear. Our bedsheets had holes in them. The second guest room we got moved to had dead bugs on the carpet. The lids to coffee cups in the room had pen marks from, I would assume, a previous guest. The room didn’t seem like it has been properly cleaned. The part I couldn’t look past was that our family was woken up throughout the entire night by what sounded like a rodent (rat?) in the walls. We could here it running around and scratching until morning and it was loud enough as I said to wake us up. The sanitation of this hotel is extremely concerning. We will never return and honestly never stay at a Wyndham affiliated hotel again. For $160 a night this was unacceptable.