Graduate by Hilton Lincoln Hotel in Lincoln

Rooms and bed were great! 2/3 of us had no hot water when we showered. Lobby courtesy coffee in the morning was cold as well.

I chose this hotel because ******* website showed that they offer complementary shuttle to anywhere - just a few miles (5 I believe), but that was the reason I went with this establishment. At the checkout I found out that they don’t and I had to walk with two small children in 15 degrees, 25 miles per hour wind. No need to mislead customers; you never know the reason why they chose a particular hotel.

There was no hot water for our shower in the morning. As a result, my wife did not wash her hair and I skipped the shower. Not what I would expect from this hotel. Chose the Graduate over Holiday Inn Express which is located next door. Went for the “vibe” and were very disappointed. Our room was on the 12th floor and we needed ice. The ice machine on our floor did not work. Tried 14th, 13th, and 11th - no luck. Turns out that the 11th has a sign ON THE ICE MACHINE indicating that ice is available on the SECOND FLOOR. Disappointed.

The check-in was our first clue that this place is a disaster. We arrived a couple of hours before check-in time at 4pm. Sometimes you can check in early sometimes you can’t. Not only were we told we could not, we were told they might not have a room until after 8pm. 1:30 pm No. We followed up at 330-Not ready. Then again at 430…Nope. Now it’s 6pm surely we can check in??? Not a chance, but they call us. As they have been storing our luggage for now 5 hours. Did I get a phone call??? Nope! Checking in now at 11:30 PM and not a single apology. But wait for it… our room keys don’t work, which happens sometimes. They didn’t just get us a new pair…no we had to call security/maintenance to “Fix the door”. Because they obviously knew it was broken. Finally get into our room at 12:15 AM. I have more to complain about parking and elevators. Just do yourself a favor and choose a different hotel.