Eldorado Reno – A Caesars Rewards Destination in Reno

One of the worst stays i've had at a hotel.

It all started at the check-in. I get there around 2:45. I had reserved the player's suite. I'm told its not ready yet and that it has to be cleaned but that they were on it right away and that i'd be CALLED as soon as it was finished. An hour goes by and no call. I had to go back myself and inquire about it to a very rude male staff member who had had his head down (studying I guess?) since the last time I went to the front an hour prior. I could barely comprehend his grumbles as he handed me my keys.

Biggest irritation is what follows after. I go about my day at the casino and do some gambling, get some drinks, etc.. About 4-5 hours go by and I go back to my room to order room service. They get to my room with the food and ask for my ID. Oops, can't find it! Well, it turns out it was at the front desk the whole time. Not ONE employee thought to text/email me to notify me that my ID was at the front counter?! I'm just blown away by the incompetence of the staff at the front desk. TWICE, they failed to call me when they SHOULD HAVE. I was stressing out, looking for my ID all over my room when it dawned on me it was at the front. I just can't believe all the staff up front are so inconsiderate/inexperienced at their jobs that they were UNABLE to contact me. They had my contact info!

Needless to say, I will NEVER stay at this establishment again for the completely unprofessional and inept staff.

There are much better options in Reno for hotels! The ED’s sister casino, Silver Legacy, is much nicer. Our non-smoking room smelled like an ashtray, the water for the shower was lukewarm and did not drain, the curtains did not cover the entire window (letting light in all night), the white sheets were grey, and the bartender at a small video poker bar told he was too busy to take our order. Also, check in was a nightmare. The line was long, the check in kiosks were not functioning because of poor cell phone reception in the area, and only a few elevators were operating. There is free parking and Strata is an enjoyable dining experience. We visit Reno many times a year, but will never come back to ED except to park. Update: we complained and were moved to another room. We soon learned that Reno has no noise ordinance downtown. I want to thank the considerate person with massive speakers in the back of his Tahoe who played music all night (both nights) in the parking lot across the street. Those speaker provided for a soothing massage throughout a sleepless night. NEVER AGAIN!

Worst experience ever! Do not stay here. Rooms are all dated, very dirty, not worth time or money. Don’t advertise nice looking rooms when that isn’t what we are even going to be able to sleep in. The first room they put us in, the air conditioner wasn’t working. Suffered all night. They finally moved us the next day. Wasn’t any better. Room was dirty and you can smell smoke coming through the vents. Finally cut our vacation short and checked out a day early. When we tried to complain they weren’t very helpful.