Casas de Suenos Old Town Historic Inn, an Ascend Collection Hotel in Albuquerque

I’m so disappointed in this place. It was my favorite pizza spot!! We went on Saturday to go eat there and I’m sad to say that the pizza is NOT the same!!! I was told there’s been a new owner in the last 2 months or so and I’m not sure if that’s why, but I will not be back there!!!

We went on a Saturday 9/6/2014 lunch time and it was packed. That's not the problem. The problem was the employee. First of all I cut him some slack because he was by himself making the sandwiches and checking people out and everything else. But jeezz he had an attitude, very rude with the customers, rolling his eyes at their requests and questions. Not professional at all. The Subway Company should know better to leave only one person working on a Saturday. But that doesn't make any less fine for the employee to treat customers like trash.

This is by far the worst Subway location I have ever been to. The first time I went there months ago, I was on my way to a class; their system went down, and before they could accept payments, they had to try to get ahold of their manager and try to get it back online. I have worked retail--I understand these things happen. But we waited a half hour, making me late for my class, and then they charged us full-price for everything. It looked like they did not have the authorization to offer any compensation to customers, no matter how inconvenienced they were, which is not a way to run a business. They acted like they were terrified of the management and refused to accept cash or do ANYTHING until they got to talk to their manager--who did not answer his/her phone at all, the system just came back by itself.

Today, I went in to grab two sandwiches to-go. My husband and 8 month old daughter were waiting in the car. There were five people in line in front of me, and even though there was two employees working, only the woman was actually making sandwiches. The guy would disappear into the back and only appear to ring someone up, then leave again. After twenty minutes had passed, she finally got to my sandwiches. The guy behind me asked her 'Is whatever that guy in the back is doing more important that the customers? This wait is ridiculous.' The poor woman apologized and said 'no,' but the guy still did not come out to help. He was apparently looking for onions?... So, after a half hour, my husband finally came storming in with my daughter who had been screaming waiting in the car, and asked what was going on. The guy just told him they 'had a rush and it was busy.' (I have seen rushes at Subway on a daily basis when I ate lunch there--that was NOT 'a rush'). To top it off, the woman was so flustered that she put vinegar on the wrong sandwich, and we never did get any onions for our sandwiches. My husband said his bread was very stale as well.
I can say for sure that I will never go back to that location, and I am fairly certain none of the people that were there while I was will ever go back, either. This location appears to be totally mis-managed and just a horrible mess. This does not reflect well at all on the Subway chain, and there should be some kind of quality control measure to fix franchise locations like this.

**UPDATE: I got a call from a woman (owner? manager?) soon after I posted my review apologizing for my experiences. She said the second employee the most recent time I had been in had been talked to, and offered to send me coupons in the mail. I was somewhat assuaged, and considered removing my bad review, but decided to wait until I actually received the coupons. I never received them.