Kimpton Schofield Hotel by IHG in Cleveland

DT cleveland noise, false fire alarm at 2am. staff is kind but I wouldn't stay here again due to noise. (they even provide ear plugs in the room so obviously it's a concern)

Front desk staff was great. Very friendly and helpful. We had an issue with the heat in our room and the maintenance man responded quickly but wasn’t able to resolve the issue so we were offered another room. The new room was not the same as the room we had reserved and paid for. We were given two drink tickets for the inconvenience. Due to the delay caused by by the heat we had to change our dinner plans. We decided to eat at Betts at the hotel. The food was amazing but the service was bearly average. We went to the game and came back to Betts for dessert. Way overpriced and my cake was so dry it felt gritty. The server did remove it from the bill. The next morning we tried to use one of our drink tickets for a latte since we don’t drink alcohol and were told we couldn’t use it for a latte. I informed the front desk about this and they were able to correct it. This hotel didn’t give us any reason to return.