Hotels in Cleveland

Rosa from the conference room was incredibly sweet and accommodating. She made the entire experience smooth and pleasant truly a pleasure to work with!

I was in town recently for an NFL game with my son. I'd never stayed at a Ritz Carlton so I thought I'd really treat us since it was his Christmas present. Aside from the nice touch welcome macarons, the one gingerbread elevator (they only shelled out for one of them?) and the nice smell in the lobby, that really was where the luxury ended. Oh, and the bathtub was marble, so that was a nice touch...

I was in town recently for an NFL game with my son. I'd never stayed at a Ritz Carlton so I thought I'd really treat us since it was his Christmas present. Aside from the nice touch welcome macarons, the one gingerbread elevator (they only shelled out for one of them?) and the nice smell in the lobby, that really was where the luxury ended. Oh, and the bathtub was marble, so that was a nice touch...

I have stayed here a few times. It is always consistent and a wonderful stay. I always get upgraded to a suite. The suites are perfect. But, so are the regular rooms. The club room is a must. It just nice to be able to go there any time of day and have a nice selection of snacks and the Club attendants are wonderful. The restaurant has a nice atmosphere and great menu. The workout room is...

Everything was absolutely fabulous and the staff was even better! Each and every person I encountered was so helpful, kind and courteous! Would definitely recommend!

Ritz Cleveland for Clapton Concert I wrote a check in review. It detailed my issues. I won’t repeat it. But it did not meet the standards of a Ritz Carlton.

Booked a last-minute one-night stay and it was perfect—clean, comfortable, beautifully designed, and had everything we needed. We also spent the rest of our night at The Vault, which was such a fun bonus. Great location overall. Would definitely stay again.

The staff are all very friendly and helpful! The room was clean and as stated.

Gorgeous hotel, wonderful rooms, delicious cocktails, and the friendliest staff. Always a wonderful experience here.

We stayed one night and tried three of the restaurant/Bars. Front desk staff and valet were super nice. Cleanliness of bathroom in our room was below average, notified the desk and they said they would take care of it, did not happen. More than half of employees we came in contact with were efficient but not friendly. Sooo many awesome places to stay in Cleveland we would probably choose a different...

Kanisha was so helpful. The whole front desk staff was excellent. I almost thought I was at a resort. Thank you

I had an incredible stay at Metropolitan at The 9, Autograph Collection. From start to finish, everything exceeded my expectations. The staff were welcoming, attentive, and truly made me feel at home. My room was spotless, comfortable, and beautifully maintained, which made for a relaxing and enjoyable stay. One of the highlights was the Christmas Bar—it was festive, fun, and added such a special...

The hotel overall cleanliness was good but the bathroom sink was running white colored water which made us reluctant to use the sink. The shower head was also really dirty and the water that came out was a bit white also. Good thing there was a kitchen sink and the water was clear. But we had to use the only shower in the room. The maintenance guy came to fix the water issue but it wasn’t fix when...

DT cleveland noise, false fire alarm at 2am. staff is kind but I wouldn't stay here again due to noise. (they even provide ear plugs in the room so obviously it's a concern)

Front desk staff great , rooms were clean, Betts restaurant menu and staff great, loved the lobby vibe and great morning coffee What prevented a five rating were mtce or oversight issues in the room - 1. The iron did not work. It was visibly cracked/broken 2. The floor lamp was not working. It was not the bulb as we switched out one in the room into the light and it didn't work 3. BIGGEST ISSUE...

Front desk staff was great. Very friendly and helpful. We had an issue with the heat in our room and the maintenance man responded quickly but wasn’t able to resolve the issue so we were offered another room. The new room was not the same as the room we had reserved and paid for. We were given two drink tickets for the inconvenience. Due to the delay caused by by the heat we had to change our dinner...

Very nice hotel. Common areas were cozy on a snowy day. Location is great - a lot of options for food and shopping within walking distance. My only complaint was that our room had one small window at up near the ceiling far above eye level. The photos on the website are very misleading.

Staff is always wonderful at this hotel, and we love coming back here every year. Breakfast at Betts was a great perk, as is cocktail hour.

Slightly outdated equipment in the room, very spacious room, loud air conditioning, breakfast available to order from the menu.

The stay was ok housekeeping didn’t clean our rooms we couldn’t get clean bedding the bar downstairs was ok just super over priced it was fair

This hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge...

Late night check in I had to wait almost 30 minutes for someone to come to the desk.

Generally speaking, it is acceptable, but it is at the domestic all-season level. This is very different from the positioning of Hotel Indigo in China. Friends from China should be prepared for this. Apart from the front desk, basically do not have expectations for service. This is an American hotel after the epidemic. the usual situation.

Super friendly staff! It was easy to find and because they have valet parking, it was super easy getting in-and-out. I would recommend this hotel to anyone looking to stay near the arenas in the heart of Cleveland. I plan to go back in the future. I really enjoyed the smell of the shampoos and soaps available. It was a bonus that the front desk with super helpful in recommending nearby restaurants...

Easy check-in/check-out, convenient parking, nice area. Good, simple included breakfast buffet as well.

Location is convenient. Parking is secure. Check in was smooth. Although the hotel is older and has some imperfections, it was clean and everything was functional. I didn’t think the breakfast was quite as good as described in other reviews. There was some moisture that developed on our carpet right by the HVAC unit but it didn’t affect our stay. Still, it is a good value and I’d stay here again without...

My entire stay was great! It's located near downtown next to Cleveland State University and Playhouse Theater. Also located near by within 5 -10 minutes is downtown Clevelend, the Flats, the Cavaliers basketball arena and Guardians baseball stadiums. Parking is $14 per day and they do have a buffet breakfast avaliable from 6:30 a.m. to 9:30 a.m.The staff was professional, pleasant, helpful and I would...

Room was ok it had a mini fridge and microwave in it for convenience but my problem came with the friends that were in my room (roach) then the sheets were stained carpet was stained. Pricing was decent for the stay I did enjoy the courteous staff despite the housekeeper that was upset because she couldn’t fit her cart on the elevator with us and proceeded to go back and forth with me about it, then...

Parking was ok. Close proximity to hotel. Staff was friendly and helpful. Carpet floor in room was dirty. Room was clean. Sheets and towels appeared clean. TV was ok. (remote was not user friendly) Wifi-connection was not working. Breakfast was hot. Selection was good. Breakfast lobby and counters were clean.

The hotel is extremely close to Playhouse Square! The staff was friendly, breakfast was above average for a Choice Hotel, and the room was comfortable. Parking was safe with an attendant. Great find.

It is historic building, in the centre of downtown. Breakfast area is very big but definitely needs deep cleaning and mens Restroom was out of order. Microwave is not available in every room but one can be accessed from breakfast area. Parking is not free.

Is it okay for a business trip?

I love this old hotel. It's so quaint, with the brass elevators and marble floors. The location is perfect for seeing the sights. The rooms are very clean and quiet. The complementary breakfast buffet is amazing. The only downside is the sewer gas smell in the lobby. It's a terrible smell. I stayed there last month and I smelled it then as well, so it's definitely an ongoing problem.

Clean and quiet. Have stayed here many times.

The rooms were huge compared to what we normally have. Location was perfect! Issues with the door getting stuck but maintenance fixed it right away! breakfast was amazing options.Front desk check in lady was not very welcoming and rude at times but otherwise I would stay again.

We stayed here in March 2024. I really can't say anything bad it wasn't a bad stay. We were here for one night.. It's in the heart of downtown.. It's funny the first time I walked into the lobby. All I could think about was MIB ( Men in Black ) .. The elevators are small.. The rooms are nice, beds comfy, hot water that gets hot.. It was a good stay..

We had a great stay. This was our fourth time staying here and we absolutely love this hotel. Very clean and tons of charm.

Was amazing from the first step in. Everything was first class from the check in to the views. Room was spacious with a welcoming atomospher. The locarion is perfect, a quick walk across the street and you have endless food, drink, and a show. Cant wait for the next stay!

Amazing staff, beautiful building, short walk to everything, spotless quiet and comfortable room.

Very clean, updated rooms. Courteous staff everywhere. Great location to walk to dining and entertainment.

The staff was very helpful. We appreciated their help. It was close to our venue which helped a lot.

Everything was clean and well maintained and the hotel is just beautiful and very near everything downtown 😍

Great place to stay. Wonderful team that is kind and helpful. Great restaurant. Convenient location and shuttle service.

Very clean room and quality bedding. I loved having a tub. I also enjoyed being able to crack open the windows (they do not open all the way). The service was great for hotel. The restaurant was nice although a bit slow on service. I stayed in a suite and it was up to expectations and as described.

I have stayed at The Intercontinental several times, durimg my visits to the Cleveland Clinic. The rooms are large, clean and comfortable. Linens are very soft. The staff, all the way from desk assistance to restaurant staff were always so helpful. Much needed when navigating the clinic.

Did not eat breakfast. But room was comfortable ans serviced properly. Above typical norm.

Stayed there with some friends while visiting for an NFL game. The rooms were spacious and clean. Customer service was fantastic. The breakfast buffet was also enjoyable

Bed was comfortable, customer service was outstanding honestly and I needed a couple of things so they were so kind and nice, the flatbread was really good and honestly it was so close to my medical appointments at the Cleveland Clinic that it was a great experience! Close to the airport as well - it barely took the Uber 19 minutes to get there!

A decent value for a night's sleep. The room was clean, linens seemed fresh, and there was cable television. Staff are nice, and there is a restaurant inside. Very close to Playhouse Square and the heart of the city. Would stay again if overnighting in Cleveland.

It is an older hotel, but our room was clean. Staff was very helpful. Bar was a nice way to unwind after a long day and the food looked very good. Buy a bus pass and enjoy everything Cleveland has to offer! Great rate on the room and beautiful sights from our room !