A&EM Saigon Hotel

The front desk experience was extremely disappointing. The staff member was rude, unprofessional, and failed to return our passport after check-in — a serious oversight. When we requested a keycard, he handed us one randomly from the desk without verifying our identity or room details. This raises serious concerns about the hotel’s security and overall guest safety. Will not return to this hotel for sure.

The hotel is incorrectly marked as 4 star, the room was very very small, breakfast choices were not good especially no veg options. we survived on watermelon and cornflakes everyday. for a 4 star rated hotel, the breakfast should have been better.
The staff was very moody.
The dustbins weren't placed till the second day and we had to ask for the complimentary tea vouchers which were a part of the booking...and we were given only 1 voucher with a max amount of VND 150K which would barely cover 1 person tea/coffee.
We ended up paying and trip didn't help either.
On the day before out departure, a torn bedsheet was put on the bed. Terrible for a 4 star rated.

The restaurant staff was rude and refused to provide a bread slice as there was no enough bread due to New Year and we were told to bring our tea cup down when we took our tea upto the room.

The staff were rude and in no way I think they understand how to provide hospitality!

The only good thing is the location of the hotel.

They don't have any information on the tour packages.
we had to check and book our own tour packages with outside travel agents.

Disappointed with the booking.