Loft Host Hostel in Yerevan

Location is great. Hostel room however stinks and there are old shady people that seem to be staying long term. Host has an unfriendly demeanour too

Poor staff choices can significantly harm a business, and the brown-haired Russian receptionist with the neck tattoo (Dimitri) is definitely one of the worst choices a business owner can make.

When I asked to extend my stay by five days, he responded in a very dismissive manner and said I could only stay for one more night. Given that the hostel was quite empty at the time, I asked why a longer extension wasn't possible. He gave no explanation, put in his earphones, and clearly had no interest in continuing the conversation or helping further.

Doubting the validity of his response, I checked the Booking.com app and was immediately able to book the additional five nights—at a cheaper rate than I had previously paid. I would have gladly extended my stay directly at the same rate, but his unwillingness to assist not only cost the business a direct booking but also incurred a third-party commission.

It turned out only three beds in the 6-bed dorm were booked during my extended stay.

Just think about how many customers he might have already rejected before me, who didn't double-check on booking.com and left the hostel.

In any case, this employee's lack of manners and his unwillingness to communicate clearly and politely repels customers and results in lost profit for the hostel owner.

But it doesn't end there. At night (!), Dimitri would come into the female dorm to open the window and "let in some fresh air." He would knock on the door but not wait for a response before entering the room. Can it get any more creepy??

Apart from that, the hostel doesn't provide any safety for your personal belongings. While there are lockers in each room, anyone can open them because the part that secures the lock is either too small or turns along with the knob. (See video.) It's ridiculous.

The only positive thing I can mention is that the hostel is in good condition, clean, well-maintained, and equipped with amenities like towels, tissues, two fridges, a microwave, salt, and toothpicks.

They often screw guests with their booking. Even if you book through ***********, you will still get screwed, like I was screwed. I was screwed twice with my accommodation, this time and six months ago. This time, I was supposed to stay here from 03/15/23 to 03/17/23 and from 03/17/23 to 03/20/23. I met two more people in the neighboring hostel who were screwed in the same way. It happens like this. You book with them directly or through ***********, it doesn’t matter which booking system. A day before arrival or later, they write to you that they “cannot accommodate you due to technical reasons”. This is Yerevan, this is the center of Yerevan. A day or even several days in advance, if you haven’t taken care of booking in Yerevan in advance (a week or better three weeks) you won’t be able to find a good hostel or even a hotel. All good accommodation options in Yerevan will be taken. Either you will have to go to the outskirts several kilometers from the city center, or rent a dirty trash with cockroaches, smoke, and noise, or you will have to pay five times more to stay in a hotel. Even if you book through ***********, you will still be screwed and ***********, which supposedly works to guarantee that you will not be left on the street, will also leave you on the street without a twinge of conscience. *********** will write you an apology the next day and that will be the end of it. *********** will do everything not to help you in any way and to hush up this situation as quickly as possible. They will promise to find you another suitable option, compensate for the difference in price, and as a result, in order not to be left on the street, you will frantically look for an option not to sleep on the street. In order not to compensate you for the inconvenience and the difference in price, the *********** employees will come up with various papers with stamps, account statements, payment receipts, where all the hotel expenses for your stay and so on should be divided. The *********** employees will do everything to not compensate you for anything and not help you in any way, but they will apologize if you find a way to write to them! This is how these swindlers work!!! If you don’t want to be left on the street and also lose your nerves, money and time, don’t book this hostel and don’t book through ***********. Good luck with your travels! :-)