Aparthotel Tyrol in Lermoos

We have been here one time before a couple of days earlier to get something to drink after dropping of my nephews at the nearby ski school. That day we were helped by a very friendly lady. We ordered some latte macchiato’s and payed without any concerns and a good overall feeling. The entourage was nice, clean and modern and looked very professional. No complaints at all. Good experience. Thumbs up!

Some days later we went again for a drink with one of the boys after picking him up from the school again. I entered the restaurant with the ski`s of my nephew still in hand. My mistake simply didn’t notice. The guy told us to leave the ski`s outside of the restaurant. No problem, my apologies and I can totally understand (melting snow on the floor and whatnot). I gave them to my mother who was behind me and she placed them in the corner of the hallway (which was outside the restaurant but still in the building).
We took a seat and the guy stepped forward saying that the ski`s must be outside. Again, I can understand, and maybe due to the language barrier we misunderstood what he meant with outside but the way he told us was simply rude. He said something like “I already told you to put them outside”. Everything was in German which we can understand to a fair degree (we`re Dutch so the languages are similar). Again, made our apologies and we placed them outside as he told us.

We wanted to order some latte macchiatos. “We don’t have that, only cappuccino”. Ok, fine, give us some cappuccino`s then (didn’t we ordered them a couple of days ago??). Probably more work for him to make a latte compared to a cappuccino. Whatever… we are not that difficult.
To be fair, maybe they really did not have latte`s at the time we were there for a good reason, but it was again the way he said it.

Finished our drinks, asked to pay. My mother wanted to pay with debit card. “No, not possible.” To be fair, we heard that in Austria it is common that payments below €10 or €20 are made in cash since high debit/Creditcard transaction costs are still a thing in the country.
So, my mother said she did not have anything else with her to pay with at the time. He said something like, “Then that’s bad luck for you.” I definitely heard him saying the word “pech” which has the same meaning in both our languages (meaning bad luck/touch luck) My sister had enough of this guy so she payed cash to be done with it.

I can understand that since it was a small amount, cash payment is preferred but if somebody wants to (or can only) pay with card then simply add an additional charge to the bill or something like that and be done with it. But not like “that’s bad luck for you”. Seriously? Or simply say it in a different way like: “I am sorry but for these amounts we really can only accepts cash payments since .”

For other (potential) customers reading this: I am not a customer of this hotel and therefore this review is in no way intended to describe the overall rating of the hotel and its restaurant or picture it in a bad way. The first time we went here for a drink the experience was very good actually so please keep that in mind.

This review is specifically for the employee that helped us on 15-3-2019 around 11 o’clock in the morning. Can’t miss him; tall beard and some tattoos on both of his lower arms. So, if that employee is reading this: Find another job where you do not have direct interactions with customers or take some customer service workshops on how to be friendly/cordial. Trust me, it is really not that difficult (I’m a shop owner myself dealing with customers on a daily basis). Just saying something in a different way and/or tone goes a long way.