Kärntnerhof in Velden am Woerthersee

Supposedly 24 hour check-in, but they wasted 20 minutes trying to check me in (computer problems) and it still didn't work. I was counting on it for sleep on my trip, but now I have to continue driving. At least the person on the phone was helpful.

We travelled from Australia with a baby and specifically chose a place that could offer convenience such as room service and restaurant, even though the price was more expensive than other places.

The front door did not work for most days that we stayed there so every time I wanted to go to the room, I needed an attendant to open the door. The attendant taught me a magic trick, which required some force. A functional door is a standard feature for any accommodation. No need for magical tricks - just general maintenance.

The fridge was not working for most days too. Before we booked the room, it was indicated in the pictures that there was a self-contained kitchen. While my partner travelled for work, a fridge was a necessary for us so I could cook and feed my baby. The groceries that we bought for the week was spoiled so I had to throw it away.

Room service required an app to be downloaded. I ordered pastries, a pizza and beer. Knowing that there was a vending machine below that sold beer for 2.50 euros each, I opted for room service because I also needed food. The attendant delivered 2 beers for 8 euros and no food because it was unavailable. The attendant or restaurant did not notify me that the food was unavailable before delivering the beer AND THEN CHARGED ME 10 EURO FOR SERVICE FEE. WHAT!! I could have walked 5 meters and saved 13 euros (AUD $20). The attendant then told me what food was available and that I'd have to order through the app and be charged a service fee again. This is a business model is based on taking advantage of their patrons!!

My family discussed this with the attendants and owner and they offered us a cocktail.

My partner and I travel frequently and have stayed at many places around the world. Hotel 24 Checkin Velden was a poor experience. Their service can be significantly improved.

This is apparently a dance club masquerading as a hotel. Every night since checking in, the electronic music from the bar has been far too loud, and going far too long; past 1am last night. The room is fairly nice and as others have said, the view from the back of the hotel is great. Scheduled to be here 3 weeks but I don’t see that happening, and certainly won’t be coming back when there are so many options.